Performance reviews get a bad rap — and for good reason. They’re often rushed, compliance-driven, and disconnected from what really matters: people, capability, and growth.

In this episode, Zoe, Michelle, and Karen are joined by Emma Piercy, Learning Innovations Lead at Ausmed, to explore why performance management often falls short in healthcare — and how it can be redesigned to work better for everyone involved.

Together, they unpack the real reasons reviews get delayed or avoided, the damage that can do to culture and trust, and how a culture of reflection and feedback helps you move from reactive firefighting to proactive capability-building.

Emma also lifts the lid on Ausmed Perform™ — a new performance management tool built specifically for healthcare — and what early pilot results reveal about how it’s saving time, improving quality, and strengthening retention.

Whether you’re still stuck in spreadsheets or already rethinking your approach, this episode offers practical insights, a few rants, and a whole lot of heart.

Contact the show at podcast@ausmed.com.au

Follow Ausmed on LinkedIn, Facebook & Instagram

EVENT INFO: Building Workforce Capability with AI | Melbourne, VIC
Nov 20, 2025 — Location TBA — Early Registration Now Open

Resources:

• Learn more about Ausmed Perform™ | Workforce Capability System
• Performance Reviews in Healthcare | Emma's Toolbox Guide
• Demo of Ausmed Perform™ | Launch Webinar
• 10 Takeaways from the Gold Coast | AI Event Recap
• Generative Learning Experiences | Ausmed AI Features

Learn More About Ausmed: https://lnk.bio/ausmed/organisations

See omnystudio.com/listener for privacy information.

The future of learning isn’t static — it’s responsive, reflective, and built for capability.

In this follow-up to our first AI episode, Zoe, Michelle, and Ausmed CEO Will Egan explore the next phase of AI in learning: generative learning — and the governance frameworks that make it safe and useful in real-world healthcare settings.

From rubrics and role-based prompts to closed systems and guardrails, this episode takes a look into how generative AI can personalise learning, support performance, and finally help us bridge the gap between theory and practice.

Contact the show at podcast@ausmed.com.au

Follow Ausmed on LinkedIn, Facebook & Instagram

Resources:

• AI and Privacy | Guide
• AI Bias and Cultural Safety in Aged Care | Guide
• Using AI in Healthcare Education | Guide
• How AI and Machine Learning Is Impacting Nursing | Guide
• What does AI mean for healthcare in Australia? | Guide
• Why Reflection Matters | Guide
• Thinking Differently About Change (Pt. 1) | Thought Leadership
• Smart Strategies for Healthcare Education | Thought Leadership

Learn More About Ausmed: https://lnk.bio/ausmed/organisations

See omnystudio.com/listener for privacy information.

A gut feeling can tell you everything — especially when it comes to safety, trust, and team culture.

In this special bonus episode, Zoe sits down with Rasa Kabaila NP to explore what psychological safety really looks and feels like in practice.

From recognising the early signals of unsafe environments to understanding why values only matter once they are tested, this is an honest and grounded conversation about care, connection, and culture.

For anyone trying to hold onto good people and build something that lasts, this one’s for you.

Contact the show at podcast@ausmed.com.au

Follow Ausmed on LinkedIn, Facebook & Instagram

Resources:

• Rasa Kabalia | LinkedIn
• Psychological Safety in the Workplace | Thought Leadership
• Leading with Empathy | Thought Leadership
• How to Minimise Burnout | Thought Leadership
• Living Through Workforce Pressures | Thought Leadership
• Building a Resilient Workforce | Guide
• Provider Guide to Trauma-Informed Care | Guide
• Storytelling in Education | Guide
• Put Some Concrete in Your Breakfast | Book

Learn More About Ausmed: https://lnk.bio/ausmed/organisations

See omnystudio.com/listener for privacy information.