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People Skills

How to Assert Yourself, Listen to Others, and Resolve Conflicts
Narrated by: Jonathan Todd Ross
Length: 12 hrs and 6 mins
4.7 out of 5 stars (10 ratings)

Non-member price: $33.21

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Publisher's Summary

Improve your personal and professional relationships instantly with this timeless guide to communication, listening skills, body language, and conflict resolution.

A wall of silent resentment shuts you off from someone you love....You listen to an argument in which neither party seems to hear the other....Your mind drifts to other matters when people talk to you....

People Skills is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these "roadblocks" damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations.

People Skills will show you:

  • How to get your needs met using simple assertion techniques
  • How body language often speaks louder than words
  • How to use silence as a valuable communication tool
  • How to de-escalate family disputes, lovers' quarrels, and other heated arguments

Both thought-provoking and practical, People Skills is filled with workable ideas that you can use to improve your communication in meaningful ways, every day.

©1986 Robert Bolton (P)2016 Simon & Schuster

What listeners say about People Skills

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    5 out of 5 stars

comprehensive and practical book on communication

I love this book. It's a book you can keep returning to in times of conflict to work out the best approach to better understanding.

1 person found this helpful

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Profile Image for A.X.
  • A.X.
  • 10-11-2019

Writes as a white person for white people

I liked the information on reflective listening. I felt like this mode of communication doesn’t really deal with tough issues such as racism in a matter that the issue deserves. The author seems more content with getting along with people than really dealing with substantial issues or getting at the heart of real change. Some techniques in this book I think are helpful but I think a lot of people could walk way from this book with a form or communication that sits comfortably within white ideals and a social framework and social methods setup for white folk. I couldn’t finish the book after the authors dealing with racism. I may reread the chapters on assertiveness and reflective listening though.

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  • Mariam
  • 16-10-2020

Not bad

I like that the author gives everyday samples with some of the skills he’s trying to teach. The first 8 chapters are painful to hear but it gets more relatable midway to things you can apply at work or at home.