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Publisher's Summary

AudioLearn Crash Courses presents ITIL 4 Foundation Audio Crash Course.

Developed by experienced professors and professionally narrated for easy listening, this course is a valuable tool when preparing for your ITIL 4 foundation exam.

The audio is focused and high-yield, covering the most important topics you need to know to succeed on The Information Technology Infrastructure Library (ITIL) Level 4 foundation exam.

The material is accurate, up-to-date, and broken down into bite-sized chapters. There are key takeaways following each chapter to drive home key points and quizzes to review commonly tested questions.

In this course, we will cover the following:

  • Introduction
  • The ITIL 4 Foundation Exam
  • Key Concepts of Service Management
  • The Seven ITIL Guiding Principles
  • The Four Dimensions of Service Management
  • ITIL Service Value Systems and Service Value Chains
  • ITIL Practices, Key Terms
  • Understanding ITIL Practices Part 1
  • Understanding ITIL Practices Part 2
  • Congratulations! What comes next? 

We will end our review with a complete practice test. Also included, is a follow-along PDF manual containing the entire text of this audio course, as well as all figures, charts, and images we’ll be reviewing.

PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.

©2020 AudioLearn (P)2020 AudioLearn

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