Jennifer Courchaine
AUTHOR

Jennifer Courchaine

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Jennifer Courchaine is the author of The Moat, a definitive guide to building human-centric businesses in the age of AI. With nearly 20 years of Customer Experience leadership, Jennifer specializes in scaling technology companies through angel investment, venture funding, and strategic exits across Legal Tech, Risk Management, Automotive, and Nonprofit sectors. A huge believer in the talent in Oregon and SW Washington, Jennifer serves as a Venture Partner with Oregon Venture Fund in addition to her software leadership work. She takes great pride in serving as the voice of the customer while partnering with leaders across all areas and levels to drive alignment and build a unified, customer-focused vision for achieving shared business goals. Jennifer also possesses a deep product management background, with the proven ability to deliver solutions that provide tremendous value, minimize churn, and position companies for impressive growth. A thought leader in the CX space, Jennifer holds a Master of Arts in Strategic Communication and has served as Chair of the industry-prestigious PREX and XChange conferences. She is a frequent conference speaker and startup advisor who advocates for a product mindset that prioritizes relationships over efficiency. She believes that while code can be copied, trust compounds—and that the only defensible moat in the modern economy is human connection. Based in Vancouver, Washington, Jennifer lives by the same principles she teaches: build strong teams, invest in growth, and stay connected to your community. When she isn’t scaling organizations or advising founders, she is exploring the Pacific Northwest as a Private Pilot, teaching SCUBA as a PADI Open Water Instructor, or perfecting a new dessert recipe. She travels frequently with her husband, Charles, and is currently planning her visit to the next continent.
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