Flavio Martins
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Flavio Martins

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Flavio Martins has been named by Huffington Post a most influential social customer service pro, as well as an ICMI most influential people in customer service, among numerous other top service industry leadership awards. As Vice President of Operations and an executive team member, Flavio Martins oversees day-to-day marketing operations and customer support at DigiCert. He has been instrumental in developing DigiCert's customer service into an award-winning function and a major part of why DigiCert is recognized by industry analysts for it best-in-class customer support. Flavio blogs about customer service and customer experience at http://winthecustomer.com and is an avid baseball fan. He and his wife, Niki, live in Saratoga Springs, Utah with their four children.
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