Bob Roark
AUTHOR

Bob Roark

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Bob Roark is a bestselling co-author with Brian Tracy (The Success Blueprint) and author of Collaboration for Success and The Grove Method for ITSM Excellence. With 25+ years leading IT Service Management (ITSM) across enterprise, government, and education, he’s known for turning complex service environments into high-performing, aligned teams. Bob has led up to 250 globally dispersed staff, supported 300,000 users, and delivered large-scale initiatives using ITSM tools like ServiceNow, Remedy, and Cherwell. His leadership blends strategic clarity with hands-on execution—earning praise for rebuilding trust, driving outcomes, and mentoring future leaders. As one colleague put it, “He reset expectations, improved satisfaction, and brought teams together” (P.J.M.). Through his writing and leadership frameworks, Bob helps IT professionals move from firefighting to forward momentum—one practical step at a time.
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