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Create a Customer Success team that moves the needle on retention and revenue. The Ultimate Guide to Building a Customer Success Team That Powers Billion-Dollar Growth. Are you ready to build a Customer Success team that doesn’t just support customers — but drives explosive growth, skyrockets retention, and turns clients into lifelong advocates? Whether you’re an early-stage founder, a new Customer Success leader, or a VP at a scaling startup, From Zero to Unicorn is your step-by-step playbook for creating a world-class Customer Success organization from the ground up.

At the age of 22, Ace Bowers faced a life-changing decision: stay trapped in his family’s cycle of poverty or break free and rewrite his future. The Mindset is a powerful, inspirational memoir chronicling Ace’s journey from an uneducated, overweight janitor battling addiction and depression to a self-made millionaire in Silicon Valley—all within five years. In this raw and honest story, Ace reveals the harsh realities of growing up in a poor, abusive, and alcoholic family and shares how shifting his mindset sparked a complete transformation.