Showing results by narrator "David Risley" in All Categories

No matter your line of work, you are pretty much assured of encountering someone who is difficult to deal with - an angry customer, a disgruntled employee, a know-it-all consultant, or simply someone off the street who is mentally ill, intoxicated, or otherwise unstable. You will find yourself engaging with someone who is emotional or confused or has an agenda that clearly conflicts with yours or that of your business. In these situations, can you prepare for the possibility of the interaction heading the wrong way, while still maintain a calm demeanor and a focus on shared goals?

How should a law enforcement officer manage an encounter with someone who might be mentally unstable or in crisis - but does not appear to pose an immediate threat? How might a platoon commander engage with a foreign civilian who has key information for intelligence-gathering, but is wary of sharing - even being seen - with a stranger? In The Coordinator, Ellis Amdur and Robert Hubal share their decades of experience working with law enforcement and military personnel in training and developing social interaction skills, particularly in "high risk, high consequence" situations.