Showing titles in Communication & Social Skills

From two leaders in executive education at Harvard Business School, here are the mental habits and proven strategies you need to achieve outstanding results in any negotiation.

What did your boss mean in that email? Is your mechanic stretching the truth? Whether you’re engaged in a casual conversation or a high-stakes negotiation, it’s critical to understand the subtext of a situation. But with so much interaction happening on screens—via email, texts, or video chat—we are losing the ability to interpret expressions and cues. Furthermore, since many are now savvy about the meaning of body language, it’s become even harder to discern someone’s true thoughts or intentions.

The Like Switch is packed with all the tools you need for turning strangers into friends, whether you are on a sales call, a first date, or a job interview. As a Special Agent for the FBI's National Security Division's Behavioral Analysis Program, Dr. Jack Schafer developed dynamic and breakthrough strategies for profiling terrorists and detecting deception. Now, Dr. Schafer has evolved his proven-on-the-battlefield tactics for the day-to-day, but no less critical battle of getting people to like you.

The most successful and satisfied people on the planet have one thing in common: the ability to create and communicate clear, healthy boundaries. This ability is, hands down, the biggest game changer when it comes to creating a healthy, happy, self-determined life. In Boundary Boss, psychotherapist Terri Cole reveals a specific set of skills that can help you stop abandoning yourself for the sake of others (without guilt or drama) and get empowered to consciously take control of every aspect of your emotional, spiritual, physical, personal, and professional life.

All of us have to deal with difficult people. Whether we’re asking our neighbour to move a fence or our boss for a pay rise, we can struggle to avoid arguments and get what we want. Laurence and Emily Alison are world leaders in forensic psychology and they specialise in the most difficult interactions imaginable: criminal interrogations. They advise and train the police, security agencies, the FBI and the CIA on how to deal with extremely dangerous suspects when the stakes are high.

World-renowned trainer Sean O’Shea, owner and founder of The Good Dog Training and Rehabilitation, saw some recurring themes consistently derailing the human/dog relationship. Sean discovered that countless trainers and owners were struggling to not only understand these issues but to put clear, concise, easy-to-understand words to them. The Good Dog Way: Love Them by Leading Them, fills that incredibly important gap. Until its release, dog training books almost exclusively focused on training mechanics, commands, and rules, but had missed the all-important "why".

Why do some lengthy sentences flow effortlessly while others stumble along? Why are you captivated by the writing of particular authors? How can you craft sentences that reflect your unique outlook on the world? This lively, 24-lecture course introduces you to the myriad ways in which we think about, talk about, and write sentences. Reviving the sentence-oriented approach to studying writing, Professor Landon provides a greater context for what makes sentences great - and how you can apply these methods to your own writing.

Nationally recognized communication expert, keynote speaker and trainer and best-selling author Debra Fine reveals the techniques and strategies anyone can use to make small talk—in any situation. With practical advice and conversation cheat sheets, The Fine Art of Small Talk will help you learn to feel more comfortable in any type of social situation.

The updated version of the best-selling solution to grow your confidence, assertiveness, and self-esteem. Cutting through the nonsense, this book offers a simple and easy-to-understand solution to growing your confidence, assertiveness, and self-esteem. No fancy gimmicks, just solid and actionable advice which can help you fast.

Here is a new collector's edition of this modern classic as you have never heard it before, read by Natalie Goldberg herself, and then infused with her most personal reflections about this "magic manual" for all writers. Try these ingenious, Zen-based exercises to expand your writing skills ¿ or just for fun.

Cues - the tiny signals we send to others 24/7 through our body language, facial expressions, word choices and vocal inflection - have a massive impact on how we, and our ideas, come across. Our cues can either enhance our message or undermine it. In this entertaining and accessible guide to the hidden language of cues, Vanessa Van Edwards teaches you how to convey power, trust, leadership, likability and charisma in every interaction.

Founder of a global etiquette school and star of her own Netflix series, Mind Your Manners, Sara Jane Ho teaches listeners how to thrive socially in a variety of situations, in person and online. Structured around five main 'microcultures' – Friendship and Social Life, Family Ties, Career-ing, Dating & Relationships, Food & Travel – Mind Your Manners reveals the subtle differences in expectation within each, and how to read the situation you find yourself in with ease and confidence so that you may respond appropriately.

Managing up helps you build the sort of relationships that foster more communication, collaboration, cooperation, and understanding between people at different levels of power, with a variety of perspectives and skills. Managing Up is your personal manual for building this vital skill so you can begin building your best future. Real-world strategies give you a set of actionable steps, supplemented by expert advice from a top leadership consultant that helps you get on track to advancement.

What makes “cults” so intriguing and frightening? What makes them powerful? The reason why so many of us binge Manson documentaries by the dozen and fall down rabbit holes researching suburban moms gone QAnon is because we’re looking for a satisfying explanation for what causes people to join - and more importantly, stay in - extreme groups. We secretly want to know: could it happen to me? Amanda Montell’s argument is that, on some level, it already has.

The Writing Revolution (TWR) provides a clear method of instruction that you can use no matter what subject or grade level you teach. The model, also known as The Hochman Method, has demonstrated, over and over, that it can turn weak writers into strong communicators by focusing on specific techniques that match their needs and by providing them with targeted feedback. Insurmountable as the challenges faced by many students may seem, TWR can make a dramatic difference.

You're always negotiating. Whether making a business deal, talking to friends or booking a holiday, negotiation is going on. And most of us are terrible at it. Experts tell us to negotiate as if we live in a rational world. But people can be angry, fearful and irrational. To achieve your goals you have to be able to deal with the unpredictable. In Getting More, negotiation expert Stuart Diamond reveals the real secrets behind getting more in any negotiation - whatever more means to you. Getting More is accessible, jargon-free, innovative...and it works.

A must-listen resource for EVERYONE in sales and management. Learn to solve problems, the formula for success and failure and living well, how to have something good to say, how to take an interest in life and people, the four "ifs" that make life worthwhile, communication and how to say it well, and how to read your audience.

If you (1) have trouble connecting with people beyond small talk or (2) are often left speechless and dumbfounded on how to handle certain people and situations, that feeling of dread isn't something you have to live with. Improve Your People Skills is your key to social intelligence and the better relationships to enrich your life that will inevitably follow.

At a time when toxic individualism is rending our society at every level, bestselling author and renowned marriage counsellor Terrence Real sees how it poisons intimate relationships in his therapy practice, where he works with couples on the brink of disaster. The good news: warmer, closer, more passionate relationships are possible if you have the right tools. In Us, Real shares his new science-backed skillset to transform your relationship into one that's based on compassion, collaboration and closeness.

Being a leader means working with people, and that's not always easy! Whether in your office, church, neighborhood, or elsewhere, your interpersonal relationships can make or break you as a leader. That's why it's so important to be a "people person" and develop your skills in tapping that most precious of all resources: People.