Emilia D’Anzica, MBA, PMP, is the founder and managing director of Growth Molecules,™ a management consulting firm focused on protecting and growing revenue. The company aims to help organizations increase profit while maximizing customer value. Emilia is also on several advisory boards globally and an active contributor to the Forbes Council. She is a part-time Adjunct MBA Marketing Metrics Professor at Saint Mary’s College of California. As an early employee at several successful companies, Emilia has amassed over 25 years of customer experience in customer leadership roles, including as Chief Customer Officer. Emilia holds a BA from the University of British Columbia and an MBA with Honors from Saint Mary’s College of California. She is PMP and Scrum-certified. Emilia resides with her three children and partner in the San Francisco Bay Area, California. Her first book is Pressing ON As A Tech Mom: How Tech Industry Mothers Set Goals, Define Boundaries, & Raise The Bar for Success. a. Newsletter: https://growthmolecules-8012674.hs-si... b. Company LinkedIn Page: https://www.linkedin.com/company/grow... c. YouTube Page: / @growthmolecules d. Company Page: GrowthMolecules.com

Sue Nabeth Moore is an active and passionate evangelist of customer success in Europe. She is the co-founder of Success Chain, a company that partners CS leaders and their teams on an international scale to advance their CS strategies and operations via consulting, coaching, and short-term and fractional contracts. She has been leading CS meetups in Paris and Lisbon for many years and is the co-founder of Engage Paris, the French-speaking CS summit. She is a frequent speaker, blogger, mentor, and leadership moderator. She is a business school professor and has also created the course curriculum for the world’s first Bachelor's diploma dedicated to CS (for a French Business School). When not doing the “CS of Things”, Sue loves spending quality time with her family and friends, traveling, swimming, dancing (including surprise flash mob dancing) and savoring good food and wine! She is British and has lived in Paris for just over 30 years. Success Chain Website: https://www.successchain.net/ Success Chain LI page: https://www.linkedin.com/company/success-chain CS meetup in Paris: https://www.meetup.com/meetup-group-nowkyhnm Engage Paris LI Page: https://www.linkedin.com/company/engage-paris Podcast: https://thejasonstakeon.com Contact Details: snabethmoore@successchain.net https://www.successchain.net/contact-us