Cinthia Silva is a Customer Success leader who has spent the bulk of her career in client-facing roles in finance, events, and the tech space. She is a strong believer in thought leadership initiatives and community-led growth. This has led her to become a board member for CxXchange, Latinos in Success, and CS Middle East. She has also been recognized as one of the Top 25 Customer Success Influencers in 2023 and Top 10 Women Leaders of Customer Success in 2024. Communities that Cinthia supports: https://www.thecxxchange.com/ https://www.latinosinsuccess.com/ https://customer-success.me/

Emilia D’Anzica, MBA, PMP, is the founder and managing director of Growth Molecules,™ a management consulting firm focused on protecting and growing revenue. The company aims to help organizations increase profit while maximizing customer value. Emilia is also on several advisory boards globally and an active contributor to the Forbes Council. She is a part-time Adjunct MBA Marketing Metrics Professor at Saint Mary’s College of California. As an early employee at several successful companies, Emilia has amassed over 25 years of customer experience in customer leadership roles, including as Chief Customer Officer. Emilia holds a BA from the University of British Columbia and an MBA with Honors from Saint Mary’s College of California. She is PMP and Scrum-certified. Emilia resides with her three children and partner in the San Francisco Bay Area, California. Her first book is Pressing ON As A Tech Mom: How Tech Industry Mothers Set Goals, Define Boundaries, & Raise The Bar for Success. a. Newsletter: https://growthmolecules-8012674.hs-si... b. Company LinkedIn Page: https://www.linkedin.com/company/grow... c. YouTube Page: / @growthmolecules d. Company Page: GrowthMolecules.com

Sue Nabeth Moore is an active and passionate evangelist of customer success in Europe. She is the co-founder of Success Chain, a company that partners CS leaders and their teams on an international scale to advance their CS strategies and operations via consulting, coaching, and short-term and fractional contracts. She has been leading CS meetups in Paris and Lisbon for many years and is the co-founder of Engage Paris, the French-speaking CS summit. She is a frequent speaker, blogger, mentor, and leadership moderator. She is a business school professor and has also created the course curriculum for the world’s first Bachelor's diploma dedicated to CS (for a French Business School). When not doing the “CS of Things”, Sue loves spending quality time with her family and friends, traveling, swimming, dancing (including surprise flash mob dancing) and savoring good food and wine! She is British and has lived in Paris for just over 30 years. Success Chain Website: https://www.successchain.net/ Success Chain LI page: https://www.linkedin.com/company/success-chain CS meetup in Paris: https://www.meetup.com/meetup-group-nowkyhnm Engage Paris LI Page: https://www.linkedin.com/company/engage-paris Podcast: https://thejasonstakeon.com Contact Details: snabethmoore@successchain.net https://www.successchain.net/contact-us

Mahesh is a seasoned and accomplished post-sales revenue leader with over two decades of leadership experience in Customer Success, Service Delivery and Operations. Mahesh has built, scaled and led global Professional Services and Customer Success teams, driving revenue retention and growth across renowned Enterprise B2B platform technology firms such as Comverse, Tech Mahindra, MuleSoft (which was acquired by Salesforce after a successful IPO) and Dataiku. Currently, Mahesh is at Workato, a Gartner recognized leader in Enterprise integration platform-as-a-service, and a provider of Enterprise Orchestration and Automation Platform. At Workato, Mahesh has been building out a net-new Enterprise Customer Success practice which partners with and advises large enterprise customers with over over $1b in revenue. This strategic segment is a growth driver for Workato and demands complex, multi-threaded high-touch engagement, which is a sweet spot for Mahesh given his background and experience in Telecom, Tech, Media, Healthcare and Financial Services industry. Besides building out CS teams, Mahesh is pretty active in the CS community - he was selected in Top 100 CS Strategists in 2023, and you’d find him in several CS slack communities offering thought-leadership and guidance to new CS leaders and new CSMs. He has advised several start-up founders on Customer Success philosophy and roadmap for building CS strategy and team. In his spare time, Mahesh coaches existing professionals and new entrants or enthusiasts in the CS profession through Catalyst Coaching Corner, Recast success and so on.

When companies are stuck, or want to accelerate data driven growth at scale, they call Tiffany Gonzalez. As an internationally experienced revenue leader and GTM advisor in the tech industry, Tiffany has built foundational and scale revenue and GTM teams from startups, to IPO and beyond. She has successfully led organizational and company-wide change, growth initiatives throughout her career including T-Mobile, Dell, Amazon, AWS, Coupang, and Microsoft. She loves using the operational and data strategies she’s honed over two decades in sales and GTM to motivate teams and orgs to focus not on everything, but on the most important things.

Scott K. Wilder currently heads up Digital Success at Clari. Before Clari, he was the VP of customer engagement and community at Base, a customer marketing and advocacy platform. He’s an Advisor, Mentor, and 3X Top CMA Influencer in Customer Engagement, Growth Marketing and Online Community. Ex-HubSpot, Marketo, Adobe, Intuit, Apple, Google, Udacity, and Coursera.

With over 25 years of Customer Success experience in SaaS, Jim is currently a private investor, advisor and consultant across multiple tech verticals.

Prior to this, Jim spent nearly 8 years building and scaling the Customer Success and Renewal functions at Zoom as their Global Head of Customer Success. He lead through the company’s most unprecedented growth pre and post IPO, helping scale the team from roughly a $20m annual post-sale Enterprise business when he joined in 2015, to more than $2b upon his departure in the summer of 2023.

Earlier in his career, Jim spent several years at a start-up which was acquired by Citrix Systems where he then helped define and grow various Customer Success functions and international teams.

Jim currently resides in the East Bay Area CA with his wife and 3 children.