Labour Leadership

When I started my career in 1991, I was damn near homeless and digging pits for the local cable company. But through persistence, a positive mind-set, and a lot of failing, learning, and overcoming, I overcame depression, rage, and low self-esteem to rise through the ranks to build a $40 million company along with running two family-owned small businesses, all of which allows me to mentor others.

While most people work ever-longer hours, international statistics suggest that the average time spent on non-work activities per employee is around two hours a day. How is this possible, and what are the reasons behind employees withdrawing from work? In this thought-provoking book, Roland Paulsen examines organizational misbehavior, specifically the phenomenon of "empty labor", defined as the time during which employees engage in private activities during the working day. This study explores a variety of explanations, from under-employment to workplace resistance.

One of the central dynamics shaping organizations today is a contradiction managers face between ensuring workforce discipline and harnessing worker creativity. In manufacturing, global best practice includes lean production with substantive worker empowerment; cross-training in enlarged tasks and inclusion in problem solving and decision making. Yet, many managers instead face these conflicting pressures by training workers in narrow tasks and using them exclusively for manual labor.

Thirty years ago, the best-selling "letter to the government", Work in America, was published to national acclaim, including front-page coverage in the New York Times, Wall Street Journal, and Washington Post. It sounded an alarm about worker dissatisfaction and the effects on the nation as a whole.

Accenture wins a lot of awards and portrays itself as the perfect company, but perhaps Accenture seems too good to be true. After all, the company promised "market relevant" and "performance based" to its Austin call center agents, but it did not follow through.