Business Management Training

L.E.T. has changed countless corporations and private businesses with its down-to-earth communication and conflict resolution skills. Dr. Gordon's L.E.T. program is a core program in more than 1,000 corporations around the world, including many Fortune 500 companies. The methods and skills that have proven to be essential for so many leaders can work for you, too.

This book is a highly actionable guide for coaches to change the narratives holding clients back from resolving problems, realizing dreams, and living into their strongest and most joyous selves. Breakthrough Coaching provides methods, resources, and exercises to help you activate immedi­ate and sustainable shifts in perspective and behavior. The purpose of the book is to light the way on your path of coaching mastery.

If you find yourself in the blurred area between management and leadership, and would like to level up, then knowing the difference between the two can help you a lot. At some point in anyone’s career, a person faces a challenge to be better in what he is doing. Understanding that change is inevitable in work and life, in general, knowing what needs to be done can make the difference between coping and excelling.

Congratulations, you’re a manager! But the question is, what’s next? This might be your first time in a management role, and you’re both excited and a little nervous to get up to speed asap and do a great job. But you’ve never managed people before like this, so you’re secretly a little worried. You might also be an experienced manager, who is ready to take your skills to the next level, try out our proven strategies and tips, and get ready for your next promotion. Either way, the good news is that you’re in the right place.

Corporate learning and development programs play an undeniable role in successful business endeavors, but only when they're done right. The significant revisions in the third edition of The Six Disciplines of Breakthrough Learning add fresh, timely elements to a resource that has become known globally as a trusted guide for professionals determined to get the most of their companies' training and development programs.

When managers take care of the staff, the staff will take care of the guests, and the guests will always come back! This training book is all about "Restaurant Soft Skills". It shows how individual actions have a direct or indirect effect on others. Understanding the significance of these skills and incorporating the relevance of these concepts, ideas, and strategies will enable restaurant owners and managers to retain staff, decrease problems, create respect, increase profits, and increase customer satisfaction!

Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.

Ever felt tongue-tied in conversations? You're not alone. Many of us struggle to express ourselves, connect with others, or handle tricky discussions. But imagine being able to chat confidently with anyone, anywhere. Picture yourself resolving conflicts effortlessly, building stronger relationships, and feeling heard and understood. This book is your roadmap to becoming a conversation master. Inside, you'll discover five simple yet powerful rules that will transform the way you communicate.

Executive Toughness takes you through the steps of making these critical behaviors part of your everyday routine. Practice your accountability, focus, and optimism, and you'll be on the path to attaining your goals; make them part of your mental “DNA", and there will be no turning back - ever. A complete regimen from a leading expert on developing the mindset for attaining goals, Executive Toughness is your workout for ultimate success in your career and in your life.

Managing projects effectively and on time can be tough. But how would you like a system to manage several projects at once, and bring in all of them on time and on budget? What if you could clearly identify your priorities and consistently meet your deadlines? What if factoring in your hard-won wisdom and keenest insights suddenly became systematic for you? How would you like to have more work/life balance, and even be able to go home on time? It's no pipe dream - now you can!

Liven up training with new, dynamic strategies for active participation. 101 More Ways to Make Training Active brings together a rich, comprehensive collection of training strategies and activities into one easy source. Designed for quick navigation, this useful guide is packed with classroom-ready ideas and 20 "how-to" lists to enliven any learning situation, helping you better engage their trainees and encourage active participation.

Between the extremes of passive and aggressive styles is an effective, winning management approach - the assertive style. Assertive doesn't mean overbearing, pushy, or autocratic. It's a valuable, balanced approach that assures you'll handle people, get things done, and communicate - all in the same level-headed, confident manner. Understand the three styles of management. Specify what you need, when you need it, and the quality you receive. Motivate others to perform as expected.

If you are like most executive leaders, you have experienced a challenge or run into a wall that you were not prepared for. You may be struggling to determine priorities. You may have challenges identifying future leaders and equipping them for upcoming opportunities. You may be asking the question, how do I communicate with those I lead, those who lead me, and my peers? In this audiobook, you will find tested and proven solutions for executive leadership problems.

Do you want to become your own best version? Do you want to showcase your charismatic, authentic self so that you attract people and become popular? If so, this book How to Be Charismatic, Develop Confidence, and Exude Leadership: The Miracle Formula for Magnetic Charisma, Defeating Anxiety, and Winning at Communication is the right book for you!

In leadership, you need to be able to play to your strengths and look toward overcoming your limitations. The first and most important step is identifying and understanding your leadership style. Without this self-analysis, it’s impossible to know what your strengths and limitations are.

Virtual Training is the definitive guide to delivering virtual training that engages learners and makes new skills and behavioral changes stick. Jeb Blount, one of the most celebrated trainers and authors of our generation, walks you step-by-step through the seven elements of effective, engaging virtual learning experiences.

Adventures in Coaching introduces Coaching as an approach for managing people, improving performance and solving problems. Research shows that learning is often better retained when made fun and stimulating. This book delivers the most rigorous and advanced textbook coaching theory, including the GROW model, in a uniquely engaging and mesmerising manner. The structure and sequence of the material is based on a tried and tested progression that the author has refined through his training and workshops with hundreds of people.

Next Level Sales Coaching offers insights to sales executives, customer-service managers, business owners, and other professional managers on strategies to overcome common challenges in building a "best in class" sales team. Sales performance can impact a company's revenue, profits, market share, and employee retention. The question is, how do you positively impact those goals? The answer is simple: Sales improve when your team is better trained, coached, and supported.

In The Six Disciplines of Breakthrough Learning: How to Turn Training and Development into Business Results, renowned instructors and consultants Dr. Roy Pollock, Andrew Jefferson, and Calhoun Wick deliver a complete blueprint to maximize the effectiveness and ROI of training and development programs within any organization. In this newly revised and extensively updated Fourth Edition, listeners will find tools to implement meaningful strategies immediately, supported by the latest research and new case studies from global companies across industries.

LEAD WITH EXPLOSIVE IMPACT Explosive Leadership is not your typical leadership program. Most failing or want-to-be leaders fundamentally misunderstand leadership. Leading is inspiring and empowering people, which is less about "what you do" and more about "who you are." Explosive Leadership is a people-centric approach to leadership. Effective leaders embody the C-4 explosive leader traits.