Showing results by author "Pryor Learning" in All Categories

The importance of effective communication in the workplace cannot be understated. Verbal and non-verbal communication are critical skills in every successful workplace—at the team and employee level—as well as in your personal relationships. From knowing how and when to de-escalate tense situations to dealing with a difficult employee to enhancing your emotional intelligence to listening effectively with your spouse or significant other, learning how to communicate clearly and professionally is key to organizational growth, longevity and productivity.

Stellar Customer Service gives you access to the wisdom and expertise of Pryor Learning in enhancing customer service at all levels and all industries. Anyone whose job has a public interface—and anyone who manages personnel who do—will find this book a concise, enjoyable, and indispensable guide.

Stop Drowning in Debt, the get out of debt audiobook, gives you the tools, tips, and techniques you need for getting your finances in order once and for all! In this valuable program, you'll learn: eight crucial keys for living a debt-free life; how to assess your financial status and set goals; how to honestly evaluate your debt management skills with our "debt test"; 10 strategies for quickly reducing debt; simple guidelines that let you know when incurring debt is acceptable; what a credit score means and how you can improve it; and sources for getting your credit report.

With the tips and techniques taught in this power-packed audiobook, you'll learn to respond to the most difficult situations with dignity, diplomacy, and poise. Even when you're put on the spot, you'll learn to use these simple scripts (and create your own!) to work through a variety of tough situations and get your point across, guilt-free. Plus, you'll learn about the importance of the inflection, tone, and timing - because how you say it is just as important as what you say.

Pryor Learning is one of the nation’s leading corporate training providers, offering in-person and online training to millions of individuals and organizations—from small and mid-sized businesses to governments and nonprofits to Fortune 500s. Their new book, The High Performance Manager focuses on the skills you need to be not just an administrator, but a top-notch manager who brings out the best in your employees. It will arm you with a powerful set of skills, strategies and techniques for dealing with the issues you will encounter as you move forward in your career.

You’ve probably heard people sing the praises of mindfulness in all areas—health, work, relationships. But how does mindfulness apply to leadership? This book, from the experts at Pryor Learning, the prestigious management and leadership firm, shows you how to be a mindful leader. Above all else, that means leading people. Although most executives would say that their greatest asset is their people, they don’t always act that way. This concise but densely packed book shows leaders at all levels how to manage, foster, sustain, develop, and promote employees for optimal success.

Pryor Learning, one of the nation’s leading training providers, has shaped the skills and careers of millions through their practical instruction that delivers results. Their new book, The First Ninety Days focuses on one essential moment of career growth: the transition from staff member to manager. Although the basic skills for succeeding in the workplace remain the same, others will be required, not only to cope with the added esponsibilities but to ensure continued career growth and personal satisfaction.