Showing results by author "Melanie Aimer Adam Grainger Hamish Taylor" in All Categories
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Competitive CX | Conversations for Financial Services Professionals Tackling Client Experience Challenges
- By: Melanie Aimer Adam Grainger Hamish Taylor
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Welcome to Competitive CX, the podcast that dives deep into client experience in the financial services industry. Hosts Melanie Aimer, Adam Grainger, and Hamish Taylor guide listeners through the critical role of client experience (CX) and share insights on navigating its challenges and opportunities. With over 20 years of experience, Melanie Aimer champions client experience across capital markets, asset management, private banking, and wealth management. Adam Grainger, from his organization Accomplish, focuses on measuring and understanding the key drivers of outstanding client experiences, ...
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