Showing results by author "Jēnna Reese" in All Categories
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Contact Center Perspectives for the Federal Government
- By: Jēnna Reese
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Federal agency leaders are tasked with providing an invaluable resource to customers of all types. Today more than ever, federal contact centers are the first line of communication to the people that need it most. Their mission includes a customer experience that provides the public, private industry, and other federal employees with consistent, accurate, and timely information. The big question is, how do federal agency leaders ensure that their contact centers have the governance, the technology, and the staff needed to accomplish this mission? Contact Center Perspectives for the Federal ...
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