Showing results by author "CareerTrack Publications" in All Categories
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Simple Scripts to Say "No" Without Guilt
- By: CareerTrack Publications
- Narrated by: Pryor Lecturer
- Length: 1 hr and 4 mins
- Unabridged
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Learn how to say "no" to your boss's unrealistic deadline; deal with coworkers who depend on you to pick up the slack, or ask you to chip in for expensive gifts; refuse a customer's impossible request; object to your spouse's poor financial decision; respond to your child's begging; or turn down a friend's demands on your time.
Preview -
Simple Scripts to Say "No" Without Guilt
- Narrated by: Pryor Lecturer
- Length: 1 hr and 4 mins
- Release date: 01-10-2019
- Language: English
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$11.76 or free with 30-day trial
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Telecare
- How To Provide Exceptional Customer Service Over the Phone
- By: CareerTrack Publications
- Narrated by: Rick Brinkman, Rick Kirschner
- Length: 3 hrs and 50 mins
- Unabridged
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Every time the phone rings, your business is on the line. When customers call, how do your people come across? Are they friendly? Empathetic? In control? Willing to help - even if it means going out of their way? This informational course will give you tips and techniques to give your customers exceptional telephone customer service.
Preview -
Telecare
- How To Provide Exceptional Customer Service Over the Phone
- Narrated by: Rick Brinkman, Rick Kirschner
- Length: 3 hrs and 50 mins
- Release date: 01-10-2019
- Language: English
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$17.98 or free with 30-day trial
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