Showing results by narrator "Joel Richards" in All Categories

In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.

"That's not my fingerprint, your honor", said the defendant, after FBI experts reported a "100-percent identification". They were wrong. It is shocking how often they are. Autopsy of a Crime Lab is the first book to catalog the sources of error and the faulty science behind a range of well-known forensic evidence, from fingerprints and firearms to forensic algorithms. In this devastating forensic takedown, noted legal expert Brandon L. Garrett poses the questions that should be asked in courtrooms every day....

This is the sprawling story of what led to the Ghosn Shock and what was left in its wake. The book chronicles Ghosn's two decades building a colossal partnership between Nissan and Renault. To the world it looked like a new model for a global business, but the alliance's shiny image fronted an unsteady, tense operation. Culture clashes, infighting among executives and engineers, dueling corporate traditions, and government maneuvering constantly threatened the venture.

As a youth, Trevor Black unleashed spiritual forces he couldn't comprehend. Years later, Trevor is a high-flying criminal defense lawyer in New York City, with a six-figure Aston Martin and a trophy wife. But he receives a burdensome gift: the ability to perceive the invisible. And the dark forces he now sees are all gunning for him. When one of Trevor's hometown friends is murdered, the MO is eerily similar to a shocking trail of murders that have already crossed the lawyer's path. So Trevor must return home to find the killer....

Each year about 28 million Americans begin a search for a new job. Millions more live in the age of the permanent job search, their online profiles eternally awaiting a better offer. Job seekers are more mobile and better informed than ever, aspiring to work for employers offering an appealing culture, a robust menu of perks, and opportunities for personal fulfillment and advancement. The result is that millions of applications stream to the handful of companies that regularly top listings of the best companies to work for.

The dead man is the manager of Tahiti's Paradise Coffee Plantation, producer of the most expensive coffee bean in the world, the winey, luscious Blue Devil. Nothing tangible points to foul play behind his fall from a cliff, but FBI agent John Lau, a relative of the coffee-growing family, has his suspicions. What he needs is evidence, and who better to provide it than his friend, anthropologist Gideon Oliver, the Skeleton Detective? Gideon is willing to help, but surprisingly - and suspiciously - both the police and the other family members refuse to okay an exhumation order.

Coffin Squad, a mix of GenWrecks and GenSOF operators, races from GenWreck base to GenWreck base, only to find death and destruction. The abominations of the Sicklands - the cooties - have systematically destroyed everything they have come across, all in the name of an entity that no one can find: the Other. Now Coffin Squad, with the help of some unlikely allies, must leave the Sicklands and dive back into the Clean Nation stronghold of Caldicott City in a desperate attempt to keep GenSOF Command intact.

Robert Snyder tells the story of COVID-19 in the words of ordinary New Yorkers, illuminating the fear and uncertainty of life in the early weeks and months, as well as the solidarity that sustained the city. New Yorkers were "alone together," separated by the protective measures of social distancing and the fundamental inequalities of life and work in New York City.

Mayan ruins in the Yucatán...a secret room in a tomb...age-old skeletons. To anthropologist Gideon Oliver, the renowned Skeleton Detective, the invitation to join the archaeological excavation of Tlaloc promises two months of paradise on Earth. That is, until an ancient series of Mayan curses against desecrators of the site is unearthed.

How can Peter confess his feelings for Gemma without ruining what they have? Perhaps the right moment is a trip to Split Rock Falls, the spectacular waterfalls not too far from town. There, surrounded by the beauty of unspoiled woods and crystal waters, Peter will finally be able to reveal what is in his heart, and Gemma will understand that the two of them are meant for each other. But Peter does not realize that Gemma's destiny has already been written...

Discover the science behind the most popular sci-fi franchise of all time. Capturing the imagination and hearts of crowds worldwide, Star Wars is a fantastic feat of science fiction and fantasy. We marvel at the variety of creatures and technology and the mystery behind the force. But how much of the Star Wars world is rooted in reality? Could we see some of the extraordinary inventions materialize in our world?

In The Hidden Cost of Freedom, author Brad Fisher presents a comprehensive narrative of the origin and early development of the CIA's clandestine financial system, beginning with the establishment of the Office of Strategic Services' Special Funds Branch during World War II. Fisher documents the controversial legislative history of the Central Intelligence Agency Act of 1949 from the standpoint of the CIA, the General Accounting Office, and congressional insiders, and describes the act's role in the transformation of the CIA's financial administration into a global enterprise.

Twenty million adults in the United States live with an autoimmune disease. In this guide, Dr. Julius Birnbaum offers essential advice for navigating the complex world of various autoimmune diseases. This resource will help patients, caregivers, and health care professionals understand the diagnosis, management, and treatment of conditions like lupus, rheumatoid arthritis, Sjogren's syndrome, and more.

Les-Eyzies-de-Tayac is known for three things: pâte de fois gras, truffles, and prehistoric remains. The little village, in fact, is the headquarters of the prestigious Institute de Prehistoire, which studies the abundant local fossils. But when a pet dog emerges from a nearby cave carrying parts of a human skeleton - by no means a fossilized one - Chief Inspector Lucien Anatole Joly puts in a call to his old friend, Gideon Oliver, the famed “Skeleton Detective.”

Bobby Hale is a Union veteran several times over. After the war, he sets his sights on California, but only makes it to Montana. As he stumbles around the West, from the Wyoming Territory to the Black Hills of the Dakotas, he finds meaning in the people he meets - settlers and native people - and the violent history he both participates in and witnesses.

The 1975 Masters Tournament always seemed destined for the record books. A veritable Hall of Fame list of competitors had gathered that spring in Augusta, Georgia, for the game's most famous event, including Arnold Palmer, Tom Watson, Gary Player, Lee Trevino, Hale Irwin, Billy Casper, and Sam Snead. The lead-up had been dominated by Lee Elder, the first black golfer ever invited to the exclusive club's tourney. But by the weekend, the tournament turned into a showdown between the three heavyweights of the time: Jack Nicklaus, Johnny Miller, and Tom Weiskopf.

San Diego's zombie prince, Simon, may be long dead, but his descendants are still around and kicking, and one of them, his great-great granddaughter, just went missing. Now, Simon wants John to track her down. John has never worked across state lines before, but clearly that's going to change.

It's been several years since John Smith became San Diego's supernatural mediator, and he's as surprised to still be alive as anyone. A lot of the credit goes to Anastasia, the vampire whose relationship status with John can be safely filed under 'It's complicated.' So, when Ana is imprisoned for the murder of Tomasso, King of the Italian Court, John drops everything to go to her defense. If he can find the real killer—and unravel a centuries-old mystery in the process—his trip to Rome might have a storybook ending. If he comes up empty, he'll lose more than just the woman he loves.

Michael Covel’s Trend Following podcast has delivered millions of listens across 80+ countries for over a decade. On the podcast, Michael invites you to take a seat next to him as he interviews the world’s top traders. Encouraged by Michael’s skilled and knowledgeable questions, legendary guests reveal the best of their wisdom, strategies, guidance, and trading stories. It is the ultimate mentorship circle serving one goal: to give everyone the chance to learn how to profit in the markets.

With the publication of his debut novel, The Privateer, in 1981, Walter Jon Williams began one of the most varied and prolific careers in contemporary popular fiction. But much of Williams' best work takes place in the shorter forms, as this generous volume, filled to overflowing with award-winning and award-nominated stories, clearly proves. The Best of Walter Jon Williams reflects its author's affection for - and mastery of - the novella form.