Showing results by narrator "Don Hagen" in All Categories

If you want your customer service team to get creative about excellent customer service, this audiobook will do the job. An unforgettable true story about a young man with Down Syndrome who changes the culture of a grocery store.

Despite the dizzying amount of data at our disposal today - and an increasing reliance on analytics to make the majority of our decisions - many of our most critical choices still come down to human judgment. This fact is fundamental to organizations whose leaders must often make crucial decisions: to do this they need the best available insights. This book introduces a model that taps the collective judgment of an organization so that the right decisions are made, and the entire organization profits.

After the artist Basil Hallward paints his portrait, Dorian Gray frivolously wishes that the picture change, yet he remain the same. Allured by his perverted friend, Henry Wotton, Gray jumps into a life of depravity and sin. With each sin Dorian commits, the painting of him grows increasingly hideous, showing him what is happening to his soul.

Bill Robinson presents convincing arguments that when leaders emulate these qualities, they will inspire and empower the people they have been called to lead. Reflection and discussion questions and assessment questions make this ideal for group use. Conversational in tone and seasoned with real-life stories from his own successes and failures as a leader, Robinson helps Christian leaders wrestle with four questions that emerge from John's introduction of Jesus, "and the word became flesh and dwelt among us…."

The Adventures of Huckleberry Finn, written by Mark Twain has been popular since it was first published in 1884. It is known for its colorful and often scathng look at the people and places along the Mississippi River at a time when racism was an entrenched attitude in Southern antebellum society. The strong point of view, masterful depiction of dialects, and confrontations of issues of prejudice and race have inspired crtics to dub it “the great American novel”.

In Hustling God, Craig Barnes invites hard-running, stressed-out, burned-out people to simply stop. Stop running—long enough to realize we’re lost. Stop—and encounter the God who has climbed down the ladder from heaven to earth to find us. Stop—so we can at last receive all the blessing that, in Jesus Christ, God was dying to give us.

It's tough in the consumer world. The good news? The entire basis for how to best shop, spend, travel, bank - essentially all aspects of being a consumer - is fundamentally changing. The power is now in your hands. Do More, Spend Less is your road map to get off the default path, turn the tables on the banks, airlines, hotels, cell phone companies, and retailers, and win the great game being played for your hard-earned cash. This approach has helped consumers on BradsDeals.com save more than $200 million in the last year alone.

Chris Rodell likes to consult with a five-year-old anytime he needs a reminder as to what is important in life. In his uplifting, humorous, and spiritual guidebook Use All the Crayons, Rodell encourages others to become universally happy by becoming more colorful, interesting, and, most importantly, fun!

"Crooken Sands" is a short fantasy/horror tale by the author of Dracula. The story follows a London merchant on a mysterious adventure in Scotland.

This Chinese treatise on war was written by Sun Tzu in the 6th century BC. Each one of the 13 chapters is devoted to a different aspect of warfare, making it the definitive work on military strategies and tactics of its time. Studied by generals from Napoleon to Rommel it is still one of the most influential works on the subject and is required reading in most military academies around the world.

Between iPods, music-blasting restaurants, earsplitting sports stadiums, and endless air and road traffic, the place for quiet in our lives grows smaller by the day. In Pursuit of Silence gives contextto our increasingly desperatesense that noise pollution is, in a very real way, an environmental catastrophe.

The delegates to the 1787 Constitutional Convention blocked the establishment of Christianity as a national religion. But they could not keep religion out of American politics. From the election of 1800, when clergyman charged that deist Thomas Jefferson was unfit to lead a "Christian nation," to today, when some Democrats want to embrace the so-called Religious Left in order to compete with the Republicans and the Religious Right, religion has always been a part of American politics.

During the late summer of 1862, Confederate forces attempted a three-pronged strategic advance into the North. The outcome of this offensive, the only coordinated Confederate attempt to carry the conflict to the enemy, was disastrous. The results at Antietam and in Kentucky are well known; the third offensive, the northern Mississippi campaign, led to the devastating and little-studied defeats at Iuka and Corinth, defeats that would open the way for Grant's attack on Vicksburg.

In A Bad Day on the Romney Campaign: An Insider's Account, Gabriel Schoenfeld, a senior adviser to the Republican presidential nominee Mitt Romney for nearly two years, for the first time speaks out about the internal failures of the 2012 campaign. The book illuminates the chain of errors that ultimately contributed to Romney's defeat. Rich with detail and full of high drama, it will be of interest to anyone who wants to go behind the scenes to gain an inside look at how our political system actually operates, with all of its charms and all of its flaws.

Truth is, there’s no secret to spending and saving wisely. Rather, living a financially secure lifestyle is as simple as taking time-proven steps today to solve past credit problems, while also preparing for a financially successful future. Others have done it. Anyone can do it. So can you. You just need someone to show you how. In Credit 911, Rodney Anderson does just that.

Here's something that'll stop and make you think: Did you know that your stress is really your choice? That's a liberating concept because if stress is a choice, you can choose not to have it. Our newest book by David Zerfoss will show you the way with his ten rules to simplify your life. Many of us hurry through life going from one place to the next, focused on conquering the next mountain, making the next deal, running the next errand, and believing we will never have enough time to do all the things we need to get done.

At the start of the twenty-first century, we've witnessed a shift to a mass customization-driven economy, leaving behind a century focused on mass production. Customers have come to expect immediate and tailor-made responses to their needs, and the businesses that fail to deliver quickly fall behind. How fast does your business move? Are you doing business at the speed of NOW or trailing the pack at the speed of THEN?

A Hedge Fund Tale of Reach and Grasp recounts the ecstasy and the agony of investors in the hubris-filled years of the great secular bull market and the terrors of the financial collapse. It is a story of personal and investment triumph and tragedy in the tradition of An American Tragedy and Bonfire of the Vanities. Though the tale is fiction, it is faithful to the actual market events of the decade of hedge fund madness and the ensuing destruction in the great bear market of 2007–2009 and its aftermath.

When Linda Ellis wrote her poem, "The Dash", in one afternoon twelve years ago, it would change her life forever. In 239 words, she captured the "Simple Truths" of why we were put on this earth. Since then, The Dash has been published hundreds of times in books, newspapers, magazines and company newsletters. It has also been read countless times at company meetings, graduations and funerals.

Alignment is the single most critical business challenge for any organization and its leaders. Without it, inefficiency, conflict, and disengagement will cripple your ability to provide value to your customers. Companies live or die based on their ability to communicate and deliver on the promise their brand makes to its customers. To do this effectively, leaders need to clearly define the vision and strategies that support that brand intention and ensure these are manifested in the roles, expectations, and goals of each and every member of the organization.