Showing results by narrator "Sean Pratt" in All Categories

What would a social media revolt, based on a single mishandled customer exchange, cost your company? This book's 48 rules for strategic customer care give you the guidelines you need to make intelligent strategic investments in customer care, based on the world-famous Sandler Selling System. Customer Service: The Sandler Way helps you and create and sustain a working culture built on the belief that the customer not only matters, but is the only reason your organization exists.

William Shakespeare was born in 1564 in Stratford-upon-Avon. His father, John Shakespeare, was a store owner and a farmer, and at one point, also served as the town's mayor. William was the third of eight children. He was married to Anne Hathaway who was eight years older than himself. They had three children Susanna (1583), and twins - Hamnet and Judith (1585). Shakespeare wrote 36 plays, 154 Sonnets and two narrative poems. He died on April 23, 1616 and was buried at Trinity Church in Stratford, England.

Surveys show that more than 40 percent of employees report seeing ethical misconduct at work, and most fail to report it - killing office morale and allowing the wrong people to set the example. Collegiate professor G. Richard Shell has heard work misconduct stories from his MBA students which inspired him to create this helpful guide for navigating these nuances.

In the best-selling tradition of Everything I Need to Know I Learned in Kindergarten, a wise and inspiring collection of life lessons drawn from one of the most beloved movies of all time: The Wizard of Oz.

In the fall of 1953, during the surface calm and prosperity of post-World War II America, the privileged West Texas Randolph family suffers a terrible blow. As a result, a disparate group of strangers become inextricably linked to the family, and to each other, for the four decades to follow. In the aftermath of their life-altering event, the deep-rooted Randolph clan is left vulnerable not only to threats from the outside, but to more sinister ones from within its own ranks.

The Road to Excellence identifies the common blind spots that can take any business off track. The book gives you six powerful leadership strategies that, when followed, make it easier for you to find the answer to the critical question: What, exactly, stands between my company and organizational excellence - and what do I do about it?

Celebrated for its humor, spontaneity, unpredictability, and quick tempo “overlapping” dialogue, His Girl Friday is a noteworthy 1940 American screwball (a subgenre of romantic) comedy film directed by Howard Hawks, starring Hollywood legends, Cary Grant and Rosalind Russell, with Ralph Bellamy and Gene Lockhart. Wanting to win back his ex-wife “Hildy” Johnson (Russell), who is also his star reporter, newspaper editor Walter Burns (Grant) tries to convince her to cover one more story together, and he gets them enmeshed in a prominent murder case.

Frankie Machine (Sinatra), a recovering heroin addict and illegal card dealer, returns home to his squalid neighborhood in Chicago after six months in prison. He is hoping to go straight and find a job as a drummer, but when both his ex-drug pusher, Louie, and his ruthless former employer, Schwiefka, show up, Frankie is in trouble.

When the writer, Harry Street (Peck) is gravely wounded in a hunting accident in Africa, he feverishly recalls his failures in love and in writing. He reflects on his loss of his one true love, Cynthia Green (Gardner), due to his obsession for roaming the world in search of stories for his novels. Although she is dead, Cynthia continues to haunt Harry’s thoughts. Street feels he has compromised his talent to ensure the success of his books, and feels he is a failure, despite his achievement of having one successful novel after another.

Drawing on theories from the The Leadership Challenge, Robert Thompson effortlessly incorporates Jim Kouzes and Barry Posner’s time-tested concepts into a winning fable of leadership and growth. This dramatic tale of transition centers on a three-day meeting of two former rival pharmaceutical companies taking the first step towards creating a joint sales strategy. Told through the perspective of participants from both camps, they come to rely on The Five Practices that form the heart of The Leadership Challenge.

Whether you’re visiting a museum, a national park, or even the local zoo, you most likely see signs directing you to “exit through the gift shop.” That’s the idea behind Gift Shop of Gratitude. Slow down as you pass through the gift shop—a metaphor for life itself. Slow down and examine the snow globes and ball caps, the toys and postcards and jewelry. Put a new spin on the gifts and people and places in our lives that have brought us happiness and joy. Through the lens of gift shop items, award-winning author and journalist Peter Lovenheim asks you to look for gratitude in a new way.

When Sara's army captain father is ordered to the Second Boer war, he brings her to the "best" girls' boarding school in England, where Miss Minchin only accepts her after learning of his financial and social status and ensures him that Sara will have the best of everything in his absence. The unspoiled Sara enjoys her privileged life and makes many friends, but misses her father. When he is reported missing and presumed dead, Miss Minchin, who is still owed money, confiscates Sara's possessions, and keeps her on as a servant, assigning her to work in the kitchen and sleep in an attic room.

Assemblage guides you through the art and science of creating transformative brands by combining personal, social, and cultural components.

They say that legends are born, not made. But for Jeremy Goodson and Masaru Hagen that is far from the truth. Confronted by something that neither of them can explain, two complete strangers from opposite sides of the world embark on an unforgettable journey that will forge them into living legends.

The Stranger (1946), the third film directed by the legendary Orson Welles, is a film noir thriller of the highest order. In the wake of World War II, Mr. Wilson, an official with the Allied War Crimes Commission (played by the legendary Edward G. Robinson), is on the trail of Franz Kindler, an escaped Nazi who was the chief architect of the regime’s mass genocide. Wilson allows a concentration camp commandant, Conrad Meinike, to escape in the hope that he will lead him to the elusive Kindler.

Film noir is a genre that reached its peak in the 1940s and 1950s. Characterized by dark lighting and inspired by crime fiction, it often features characters such as a tough-guy hero, mysterious beauties who may or may not be on the level, and prominent people with crimes to hide.The Strange Love of Martha Ivers (1946) is a beloved film in this exciting genre, and in this audio adaptation you will experience the same thrill, as the characters come alive in your mind as you hear their voices from the original motion picture.

The 1940 film Rebecca is acclaimed as one of the greatest achievements of the legendary director Alfred Hitchcock. This audio recording is an adaptation of the screenplay of this Academy Award winning motion picture featuring the original cast, including Sir Laurence Olivier and Joan Fontaine.

At the start of the 1860 presidential campaign, a handful of fired-up young Northerners appeared as bodyguards to defend anti-slavery stump speakers from frequent attacks. The group called themselves the Wide Awakes. Soon, hundreds of thousands of young White and Black men, and a number of women, were organizing boisterous, uniformed, torch-bearing brigades of their own. These Wide Awakes--mostly working-class Americans in their twenties--became one of the largest, most spectacular, and most influential political movements in our history.

In this powerful, sweeping history and analysis of American democracy, Thom Hartmann shows how democracy is the one form of governance most likely to produce peace and happiness among people. With the violent exception of the Civil War, American democracy resisted the pressure to disintegrate into factionalism for nearly two centuries, and now our very system of democratic elections is at stake. So how do we save our democracy?

People propagate a "soft Jesus" to justify their own weakness, unbelief, lack of faith or to advance a political agenda in contradiction of God's unequivocal Word. They try to jam Jesus into a mold consistent with what they want Jesus to be according to their needs, ignoring who Jesus truly is. No reasonable basis in fact or law justifies this approach.