Showing results by author "Chip Bell" in All Categories

It is the end of June, and President Jordan Fletcher has just negotiated a historical treaty with Cuba, and its signing will be held at the end of October in Miami. Because of Fletcher's past relationship with him in the Benjamin Matthews matter, he has asked Jake Sullivan to coordinate the treaty-signing ceremony.

Jake Sullivan had everything - his dream job as the chief prosecuting attorney in the Miami Office of the Justice Department, a loving family, and good friends. Many would describe him as a bulldog of a man with a strong moral streak. No one would have predicted what was about to come. When Jake Sullivan takes on a high-profile case, he naturally anticipates both a moral and a professional victory.

Best-selling authors Chip Bell and John Patterson here describe the new rules for coping with demanding customers in a wired, want-it-now world. Bell and Patterson provide a tested formula for restoring balance to the customer relationship by establishing what they call “Service Calm”. The three steps to Service Calm sound simple, but they draw on sophisticated psychological principles and are profound in application.

Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides listeners with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space.

Jake Sullivan has just returned from a life-and-death struggle in Mexico and still faces an ongoing battle with Group 45. He soon finds himself in a confrontation with a late-night assailant, the descendent of a minor historical figure of the 19th century, who provides Jake with an amazing tale and a strange drawing that may hold the key to solving a murder clouded by history and finding the long-lost City of Gold. Once again, Jake and Mike embark on an adventure, aided by a knowledgeable young intern from the Federal Institute of Native Studies.

Margaritaville . . . to where we all want to escape. But what if you have to go, like it or not? Mike learns secret upon secret as he finds himself helping the man responsible for Jake’s death as the battle for the soul of Group 45 continues.

Following leads discovered in their Cayman Islands adventure, Jake and Mike track down the whereabouts of the enigmatic Ernesto Truffant to the island of Hispaniola, trying to determine if Group 45 has a new leader, a new home, and a new plan of attack.

Jake and Mike are sent to Puerto Rico by Jordan Fletcher, CEO of Fletcher Security and Investigations, to insure that a referendum on the future of the island’s relationship with the United States is not tainted by outside interference. Trying to discover who might be behind such a scheme leads them on an investigation of current players and old pirate legends.

Jake believes he has found happiness, but a devastating blow sends him back into the world of evil that lies beneath tropical beauty. He begins a path of revenge, carefully crafting a plan to ensure the end of Santiago and Group 45.