Showing results by publisher "Phoenix Books" in Management & Leadership

How can you bring out the best from each member of your team? For Allan Cox, joyful collaboration - trust, humor, and directness - pave the way to success. Cox draws his lessons from the adage "little things that mean a lot" and illustrates his points with powerful anecdotes. Each story yields a moral complete with a set of actions that will yield quick, tangible results for your team.

The new business management model begins with customer focus and ends with customer satisfaction. Companies intent on tracking their customers changing requirements and improving their services are encouraging their employees to interact with customers on a frequent basis. In an effort to learn more about what customers want, they have demonstrated that strengthening relationships with customers is critical to sustained growth and profitability.

Learn what every entrepreneur needs to know - without spending time and money on business school. In this remarkable guide, written by highly respected Babson College Professor William D. Bygrave, you'll discover how top MBA programs prepare their students to succeed in today's increasingly small business-based economy. You'll find solid, substantive information on starting and managing your own business, strategizing for growth, and understanding legal and tax issues - all presented in an interesting way.

Using the metaphor of "the game," this audio illustrates how conscious inattention ("caring, but not that much") will produce heightened awareness, self-confidence, and a greater sense of mastery, as well as convey options where none seem apparent, in all your interpersonal dealings. Herb Cohen also covers how to minimize barriers to creative problem solving, operate from a position of less leverage, deal with ultimatums, and use the magic words that transform competitors into potential partners.

The intense competitiveness of today's economic world makes outstanding leadership a basic necessity. No matter how carefully an organization is designed to create the right atmosphere, structures, procedures, and managerial behavior, the nature of our rapidly changing environment means major changes are needed more frequently than ever before.

Employing a geocentric perspective, Herb Cohen shows you how others often see bargaining as an enriching social exchange akin to an art form. Then, by recounting his own colorful cross-cultural encounters, he takes you through the steps of this delicate dance. Afterwards, he provides a point-by-point analysis—ten tidbits and practical techniques—that you can use in reconciling all differences.

This dramatic, inspiring audio presentation reveals how successful managers cut through red tape, people problems, and inertia in their day-to-day work to make things happen. In this audio you'll discover powerful, proven methods you can use to: Identify new professional opportunities and envision new managerial goals where others see none. Organize and motivate employees to work to the fulfillment of your goals.

Leigh Perkins bought Orvis in 1965 and over the next thirty years would revolutionize the catalog industry as he successfully blended his love for the outdoors with his business acumen. A Sportsman's Life is the story of a man, his company, and his love of the outdoors, his commitment to conservation, and his infectious enthusiasm for the good life.

Managers, organizations, and even whole societies repeatedly get trapped into solving the wrong problems. Errors can be traced to one fundamental flaw-misdirected thinking. Leading business professor Ian Mitroff asserts that the ability to spot the right problems, frame them correctly, and implement appropriate solutions is the true competitive edge of the successful and prosperous organization.

Whether you're a new supervisor or an experienced manager, this inspiring audio will give you hundreds of ideas and strategies you can put to work immediately to get the most from your people. Based on Dun & Bradstreet's popular seminar "How to Be a Successful Supervisor," this dramatic program will strengthen your supervisory skills and make you a more productive, effective and successful manager.

In this selection from The Fortune Book Club, two Pace University Business professors show you how to apply economics to business decision-making. Other programs from the Portable M.B.A. series are available in management, marketing, and entrepreneurship.

Here with wit and wisdom, Herb Cohen reveals his own conceptual canopy—a step-by-step approach for establishing and maintaining mutually satisfying long-term relationships. Emphasizing the importance of style (manner and means) over substance (terms and conditions), and by use of recognizable anecdotes and examples, you will learn how to transform an opponent into a genuine partner.