Showing results for "David Ellis" in Career Success

Being a Dean in today’s modern university is without a doubt one of the most challenging jobs in higher education. With ever changing tensions and pressures from conflicting constituencies, the job can be both overwhelming yet intensely invigorating at the same time. However, by design, it’s also one of the most lonely jobs in the Academy. Where can one turn for confidential advice? In this podcast we interview Business School Deans peer-to-peer to hear their perspective on a wide variety of pressing issues. Please join your panelists Ken Kring, Senior Client Partner in the Philadelphia ...

No matter your line of work, you are pretty much assured of encountering someone who is difficult to deal with - an angry customer, a disgruntled employee, a know-it-all consultant, or simply someone off the street who is mentally ill, intoxicated, or otherwise unstable. You will find yourself engaging with someone who is emotional or confused or has an agenda that clearly conflicts with yours or that of your business. In these situations, can you prepare for the possibility of the interaction heading the wrong way, while still maintain a calm demeanor and a focus on shared goals?