In this episode of Work Order Nation, co-hosts Sherrod Hunter and Fred Tomlin Jr. sit down with Britteny Robrahn, Property Manager at Live Great Properties, to discuss leadership, leasing, and what it truly takes to build resident-first rental communities in Grand Rapids, Michigan.

Britteny shares her unconventional journey from healthcare leadership into property management and explains how servant leadership, hands-on operations, and data-driven decisions have helped Live Great Properties maintain high occupancy and strong renewal rates even in challenging markets.

The conversation explores balancing investor ROI with resident experience, using market data to guide rent decisions, and leveraging tools like AI and CRM platforms to improve efficiency without sacrificing human connection. Britteny also offers practical career advice for leasing professionals looking to grow into leadership roles.

1. Why servant leadership drives leasing success and retention
2. How to balance investor ROI with resident-centered management
3. Where data and AI support smarter property decisions
4. Why relationships still matter most in property management

“You can train skills, but leadership starts with heart and intention.”

1. LinkedIn: https://linkedin.com/in/britteny-robrahn-b87288291
2. Website: https://livegreatgr.com

Available on Spotify, Apple Podcasts, YouTube, and wherever you get your podcasts.

Work Order Nation is the podcast for property managers who care, sharing real stories, leadership lessons, and on-the-ground insights from the industry.