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Work Order Nation

Work Order Nation

By: Fred Tomlin
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About this listen

 Work Order Nation is a behind-the-scenes podcast about what it really takes to keep properties running smoothly. Hosted by Fred Tomlin Jr. and Sherrod Hunter, the show features real conversations about day-to-day challenges, work orders, maintenance, clean-outs, vendor coordination, and what actually works in the field. Each episode delivers honest stories, practical lessons, and simple insights you can apply right away to improve operations and avoid daily chaos. No BS, just real experience from people doing the work. If you care about running properties better, faster, and with fewer headaches, this show is for you.Copyright 2026 Fred Tomlin Economics Social Sciences
Episodes
  • From Healthcare to Housing: How Britteny Robrahn Builds Resident-First Rental Communities

    From Healthcare to Housing: How Britteny Robrahn Builds Resident-First Rental Communities
    Feb 6 2026
    Episode Summary:

    In this episode of Work Order Nation, co-hosts Sherrod Hunter and Fred Tomlin Jr. sit down with Britteny Robrahn, Property Manager at Live Great Properties, to discuss leadership, leasing, and what it truly takes to build resident-first rental communities in Grand Rapids, Michigan.

    Britteny shares her unconventional journey from healthcare leadership into property management and explains how servant leadership, hands-on operations, and data-driven decisions have helped Live Great Properties maintain high occupancy and strong renewal rates even in challenging markets.

    The conversation explores balancing investor ROI with resident experience, using market data to guide rent decisions, and leveraging tools like AI and CRM platforms to improve efficiency without sacrificing human connection. Britteny also offers practical career advice for leasing professionals looking to grow into leadership roles.

    Key Takeaways:
    1. Why servant leadership drives leasing success and retention
    2. How to balance investor ROI with resident-centered management
    3. Where data and AI support smarter property decisions
    4. Why relationships still matter most in property management

    Golden Nugget:

    “You can train skills, but leadership starts with heart and intention.”

    Connect with Britteny Robrahn:
    1. LinkedIn: https://linkedin.com/in/britteny-robrahn-b87288291
    2. Website: https://livegreatgr.com

    Listen Now & Subscribe:

    Available on Spotify, Apple Podcasts, YouTube, and wherever you get your podcasts.

    Work Order Nation is the podcast for property managers who care, sharing real stories, leadership lessons, and on-the-ground insights from the industry.
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    24 mins
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