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Veriff Voices

Veriff Voices

By: Veriff Knowledge Community
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Welcome to Veriff Voices, a podcast where tech leaders discuss the journey of building a safe and secure online world. We explore the key challenges and opportunities in today’s online world, such as digital identity, user experience, and the fight against fraud. Alongside actionable strategies and exclusive insights, discover personal perspectives from life inside the multi-billion dollar global identity verification sector. You can learn more at https://www.veriff.com and watch the podcast on YouTube: http://bitly.ws/Devm2023
Episodes
  • Ep. 53 Banishing chargeback fraud at a leading global marketplace
    Aug 7 2025

    In this episode of Veriff Voices, we dive into the world of eCommerce and digital identity with Tatiana Ivanova, Business Manager at A1 SolarStore. Discover the challenges and innovations in the solar marketplace, the importance of identity verification, and how A1 SolarStore is navigating fraud prevention while expanding into new markets. Tune in for an insightful conversation on building trust and ensuring security in the digital age.

    [02:34] Exploring the solar marketplace with A1 SolarStore
    [04:48] Trends and challenges in the solar industry
    [06:37] Identity verification challenges in eCommerce / what led you to Veriff
    [08:47] Understanding chargeback and reshipping fraud
    [12:16] The impact of fraud on high-value transactions
    [15:41] Transitioning to KYC solutions
    [19:08] Integrating KYC into customer experience
    [21:50] Building trust with KYC verification / the impact of Veriff
    [24:17] Customer journey and KYC implementation
    [27:37] Managing risk in eCommerce
    [30:38] Future expansion and KYC adaptation Read more about this conversation: https://www.veriff.com/case-studies/veriff-a1-solarstore-partnership-fraud-prevention.
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    38 mins
  • Ep. 52 The human element of digital transformation
    Jul 24 2025

    In this episode of Veriff Voices, Chris Hooper and Dr. Leda Glyptis discuss the complexities of digital transformation in financial services, emphasizing the importance of people and processes over technology. We explore the critical role of digital identity in transformation projects, the regulatory landscape's influence on innovation, and the balance between customer experience and security. The conversation also addresses the challenges posed by legacy systems and offers practical advice for leaders in the industry, as well as Dr. Glyptis' vision for the future of digital identity and its societal implications.

    [01:01] Introduction and Leda’s background
    [02:47] People and process in digital transformation
    [04:39] Digital identity: its role in financial services
    [07:28] Misconceptions about identity in financial services
    [10:42] Reusable identity and data sharing in banking
    [12:26] Regulatory landscape and innovation impact
    [17:36] Balancing customer experience and security
    [26:45] Fraud prevention as a competitive advantage
    [28:35] How seriously do financial leaders take trust?
    [30:47] Drivers for tackling onboarding (beyond regulation)
    [34:30] Challenges of legacy systems in finance
    [39:45] Practical steps for digital transformation
    [43:38] The future of digital identity and societal impact Watch the full conversation here: https://youtu.be/q8rgLluCjM0.
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    47 mins
  • Ep. 51 The shifting fraud landscape: how online fraud tactics are evolving
    Jun 18 2025

    In this episode, we’re joined by Chris Skinner, a world-renowned expert and thought leader in the subject of online fraud. We explore how fraud tactics are evolving, the impact of fraud on key industries like financial services and ecommerce marketplaces, and what businesses can do to keep themselves and their customers safe. One key theme in this discussion is that of digtal identity - and how businesses validate and authenticate the identity of customers is the key to stopping online fraud in its tracks.

    Chapters 00:00 Introduction to Fraud and AI in Financial Services 02:50 Current State of Fraud in Financial Services 09:18 Emerging Fraud Tactics and AI's Role 15:16 The Future of Digital Identity and Trust 20:15 Customer Expectations and Fraud Prevention 28:04 The Role of Financial Institutions in Fraud Prevention 36:43 Predictions for the Future of Financial Services
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    41 mins
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