In this episode of the Tyler Tech Podcast, Erin Sweeney, routing specialist for West Ada School District in Idaho, shares how the district transformed its student transportation operations — a journey that helped earn West Ada a 2025 Tyler Excellence Award (TEA).

Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how the district overcame long-standing challenges with student ridership data, route planning, and communicating with families. Erin details West Ada’s shift from paper-based processes to real-time ridership insights, empowering staff to improve efficiency, streamline routing, and strengthen safety across the system.

From tablet-based turn-by-turn navigation to more accurate ridership tracking, Erin highlights the technology and teamwork that have helped West Ada better serve students and parents. She also shares a compelling real-world example — using scan data to locate a missing student within minutes — that demonstrates the critical impact of having timely, accurate information.

Whether you support school transportation, manage district operations, or lead public-sector innovation, this episode offers practical lessons on data-driven decision making, improved communication, and modernizing essential services to build trust within communities.

This episode also highlights the Tyler Excellence Awards, which celebrate public sector organizations using Tyler solutions to make a meaningful impact in their communities. Apply now at the link below!

• Submit Your Tyler Excellence Awards Application Now!

And learn more about the topics discussed in this episode with these resources:

• Download: Modern Governments Live in the Cloud
• Watch:Student Ridership Insights Boost Efficiency and Access
• Read: TEA Winner: Increasing Access to Educational Programs
• Read:Excellence 2025: Connected Community, Equity & Access
• Read: 5 Ways Large Districts Can Leverage Transportation Tech
• Read:5 Essential Tech Questions for School Fleet Contractors
• Read: District Transforms Operations and Culture With Technology
• Read: How One District is Shaping Driver Support in Illinois

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In this episode of the Tyler Tech Podcast, Burgandi Grace, principal project manager for artificial intelligence at Tyler Technologies, and Jessica Crone, management analyst for the City of Rancho Cordova, California, explore how integrated systems and collaboration are transforming local government.

Recorded live at Tyler Connect 2025 in San Antonio, the conversation dives into the real-world impact of Tyler’s Connected Communities vision — a framework that helps governments link people, data, and processes to improve efficiency and strengthen resident trust.

Jessica shares how Rancho Cordova turned that vision into reality by breaking down silos across departments, automating workflows, and creating more transparent, resident-focused digital services. From paper-heavy processes to seamless online applications, she highlights how integration has reduced turnaround times from a week to a single day — while empowering staff and residents alike.

Together, they discuss how leadership support, staff engagement, and creative change management — like Rancho Cordova’s “Super Egg” mascot — can make modernization both effective and fun.

Whether you’re a government leader, project manager, or technologist, this episode offers practical lessons on collaboration, data sharing, and the power of connection to drive better outcomes for communities.

This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7–10 at the Venetian Resort in Las Vegas, Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details and early bird pricing in the show notes to start planning your Connect 2026 experience.

• Learn More and Register Now: Tyler Connect 2026 in Las Vegas

And learn more about the topics discussed in this episode with these resources:

• Download: Modern Governments Live in the Cloud
• Success Story: TEA Winner: City of Rancho Cordova, California
• Blog: Let’s Empower, Connect, and Imagine at Connect 2026!
• Blog: Excellence 2025: Civic Interaction & Public Trust Solutions
• Blog: Excellence 2025: Digital Services & Cloud Solutions
• Blog: Partnering With Communities to Build Resilience
• Blog: How Small Cities Are Using Technology to Grow Resilience
• Blog:Unlocking AI Starts With Strong Data Governance

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In this episode of the Tyler Tech Podcast, Cate Ryba, director of resident engagement at Tyler Technologies, and Sara Diaz, director of information technology for the city of El Cajon, California, join the show to discuss how digital services can strengthen community connections and build public trust.

Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how El Cajon’s My El Cajon app — powered by Tyler’s My Civic platform — is making government more intuitive and responsive. Sara shares how her team designed the app with real residents in mind, incorporating feedback from diverse users to ensure accessibility across ages, languages, and cultures.

Cate highlights how user expectations are evolving and why government technology must deliver the same seamless, reliable experiences that residents enjoy from private-sector apps. Together, they discuss how strong partnerships, data-driven improvements, and thoughtful design can help governments meet residents where they are — online, on their phones, and in their communities.

This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7–10 at the Venetian Resort in Las Vegas, Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details and early bird pricing in the show notes to start planning your Connect 2026 experience.

• Learn More and Register Now: Tyler Connect 2026 in Las Vegas

And learn more about the topics discussed in this episode with these resources:

• Download: Modern Governments Live in the Cloud
• Watch: How a City Sparked Civic Engagement
• Watch: My Civic App Offers a One-Stop Shop for Newark Community
• Watch: My Civic: One App to Engage Your Citizens
• Success Story: The Technologically Thriving City of El Cajon, California
• Blog: Let’s Empower, Connect, and Imagine at Connect 2026!
• Blog: Excellence 2025: Civic Interaction & Public Trust Solutions
• Blog: Excellence 2025: Digital Services & Cloud Solutions
• Blog: Partnering With Communities to Build Resilience
• Blog: How Small Cities Are Using Technology to Grow Resilience
• Listen: Strengthening Public Trust and Resilience

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In this episode of the Tyler Tech Podcast, Ryan Jacobson, manager of software engineering, and Sonya Newell, team lead in cybersecurity, join the show to discuss the changing nature of cybersecurity and the growing impact of artificial intelligence (AI).

Ryan and Sonya share how threats like ransomware, zero-day vulnerabilities, and legacy technology continue to challenge public sector agencies, especially as more services move to the cloud. They also explain how AI has lowered the barrier for attackers to create sophisticated phishing and voice scams, while at the same time giving defenders new tools to monitor, detect, and respond.

The conversation underscores why resilience is about more than just technology — it requires awareness, adaptability, and culture. By asking the right questions, starting small, and reinforcing strong internal processes, public sector leaders can take meaningful steps toward strengthening cybersecurity in an AI-driven world.

This episode also highlights the advantages of cloud infrastructure and how it is transforming the public sector. From reducing technical debt and streamlining operations to creating the flexibility to adopt AI and other emerging tools, the cloud provides a smarter, more resilient foundation for modernization, security, and innovation. Explore our resources in the show notes to learn how governments can maximize long-term value and take the next step toward a future built to adapt.

• Explore More: Cloud Infrastructure for Government

And learn more about the topics discussed in this episode with these resources:

• Download: Digital Access and Accessibility in the Resident Experience
• Tyler in the News: South Carolina AI, Cyber Initiatives Reshape Services
• Blog: The Power of Data: Building Resilient and Responsive Systems
• Blog: Preparing for the Future of AI in Government
• Blog: Boosting Resilience: Cloud Solutions for Modern Government
• Blog: Cyber Defense: Local Governments Weigh In
• Blog: Partnering With Communities to Build Resilience
• Blog: Resilient Communities Rely on Modern Public Safety Solutions
• Blog: Increase Community Resilience With Modern Payment Systems
• Blog: How Cloud-Based Solutions Expand Access to State Services
• Blog: Resilience at Scale: Technology for an Unpredictable Future

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In this episode of the Tyler Tech Podcast, Chris Hall, commissioner of Collier County, Florida, joins the show to discuss how his community has transformed its approach to budgeting through priority-based budgeting.

Commissioner Hall shares how Collier County shifted away from manual, subjective methods to a data-driven, goal-oriented framework that better aligns resources with resident needs. He explains how evaluating more than 600 programs revealed redundancies, created new opportunities for savings and revenue, and strengthened fiscal responsibility without raising taxes.

The conversation also highlights the importance of staff buy-in, transparency, and empowering employees to rethink long standing practices. With $150 million in potential savings already identified and $40 million implemented, Collier County is setting a new standard for sustainable budgeting and service delivery.

Tune in to hear how one county is redefining its budgeting process and building a smarter, more strategic path forward.

This episode also highlights the advantages of cloud infrastructure and how it is transforming the public sector. From reducing technical debt and streamlining operations to creating the flexibility to adopt AI and other emerging tools, the cloud provides a smarter, more resilient foundation for modernization, security, and innovation. Explore our resources in the show notes to learn how governments can maximize long-term value and take the next step toward a future built to adapt.

• Explore More: Cloud Infrastructure for Government

And learn more about the topics discussed in this episode with these resources:

• Download: How Priority Based Budgeting Saved Money in a Florida County
• Download: Reframe Uncertainty With Priority Based Budgeting
• Download: How Does Priority Based Budgeting Optimize ROI?
• Download: Aligning Budgets With Priorities
• Download: Priority Based Budgeting Matches Spending to Priorities
• Download: How Priority Based Budgeting Benefits Liberty Lake, Washington
• Blog: Tyler, Envisio, Polco: Transformative Budgeting Partnership
• Blog: Priority Based Budgeting’s Growing Impact
• Blog: The Budgeting Process: Governments Find Power in AI
• Tyler in the News: Tyler, Envisio Partner on Priority Based Budgeting Software
• Podcast: Reimagining Government With Priority Based Budgeting

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In this episode of the Tyler Tech Podcast, Elliot Flautt, director of state data solutions at Tyler Technologies, joins the show to discuss how governments are using data to drive smarter decisions, increase transparency, and strengthen trust with their communities.

Elliot shares his perspective on the importance of breaking down silos across agencies, balancing the demand for transparency with the responsibility to protect privacy, and making the most of limited resources. He highlights how effective data governance lays the foundation for governments to deliver value while safeguarding sensitive information.

The conversation also explores how innovations like artificial intelligence (AI) are opening new possibilities for resident engagement — from improving access to public data to suggesting services that communities may not realize are available. Elliot emphasizes the need to start small, build momentum with early wins, and grow data initiatives into programs that deliver measurable outcomes.

Tune in to hear how governments are leading with data to improve operations, foster transparency, and prepare for the opportunities with AI.

This episode also highlights the advantages of cloud infrastructure and how it is transforming the public sector. From reducing technical debt and streamlining operations to creating the flexibility to adopt AI and other emerging tools, the cloud provides a smarter, more resilient foundation for modernization, security, and innovation. Explore our resources in the show notes to learn how governments can maximize long-term value and take the next step toward a future built to adapt.

• Explore More: Cloud Infrastructure for Government

And learn more about the topics discussed in this episode with these resources:

• Download: A Digital Government Guide to Effective Data Strategies
• Download: Digital Access and Accessibility in the Resident Experience
• Blog: The Power of Data: Building Resilient and Responsive Systems
• Blog: Preparing for the Future of AI in Government
• Blog: Improving Public Safety: Data and Cloud Innovations
• Blog: Nevada’s Pursuit of Open Government

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In this episode of the Tyler Tech Podcast, Pat Martel, West Coast regional director at the International City/County Management Association (ICMA), joins the show to discuss the evolving landscape of local government leadership.

A former city manager and past president of ICMA, Pat shares how the association supports managers as they navigate today’s most pressing challenges — from workforce recruitment and retention to the growing need for innovation, agility, and digital access.

The conversation explores ICMA’s efforts to build the next generation of leaders through fellowships, student programs, and leadership development initiatives. Pat also highlights how technology — including artificial intelligence (AI) — is reshaping local government service delivery, and how even smaller communities are finding ways to bridge the digital divide and enhance resident engagement.

Looking ahead, Pat offers an optimistic view of the profession, underscoring the resilience of local governments, the adaptability of current leaders, and the importance of meeting communities where they are. She also previews the upcoming ICMA Annual Conference in Tampa, Florida, where leaders from across the country will gather to share strategies and best practices.

Tune in to hear how ICMA is helping local governments strengthen their communities, embrace innovation, and build for the future.

This episode also highlights “Resilient by Design: How Technology Supports Government,” our free e-book that explores how public sector agencies can strengthen their resilience in the face of disruption. From cloud infrastructure and automation to secure payment systems and crisis response tools, the e-book features real-world examples of how technology helps governments maintain continuity and serve their communities more effectively.

• Download:Resilient by Design: How Technology Supports Government

And learn more about the topics discussed in this episode with these resources:

• Discover More: Tyler Technologies and ICMA
• Video: Transforming Digital Government Experiences
• Video: It Doesn’t Have to Be Complicated: Transitioning to Digital Payouts
• Blog: Future-Proofing Government Through Technology Modernization
• Blog: Modernize in the Cloud for Innovation and Resilience
• Blog: Modernizing County Tech: Trends, Tools, and Talent

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