In this episode of the Tyler Tech Podcast, guest host Alex Valvassori, sales executive for cannabis licensing at Tyler Technologies, sits down with Joanne Moorehead, executive director of the U.S. Virgin Islands Office of Cannabis Regulation, to discuss what it takes to build a government agency — and an entire regulatory framework — from the ground up.

Joanne shares her experience stepping into a newly formed office, the unexpected logistical and operational challenges she faced, and how her team is working to launch a complex licensing program with limited resources. She also highlights the important role of technology in managing medical cannabis patient registration, streamlining workflows, and supporting a smooth user experience for residents.

Throughout the conversation, Joanne offers insights into navigating public perception, engaging with community stakeholders, and balancing the demands of a high-interest industry in a unique market. She also reflects on the importance of collaboration and knowledge-sharing across jurisdictions as more states and territories launch regulated cannabis markets.

Tune in to learn how public sector leaders are using practical tools and clear communication to stand up new programs, improve service delivery, and create sustainable regulatory models in a rapidly evolving space.

This episode also highlights Digital Access and Accessibility in the Resident Experience, a new white paper exploring how public sector organizations can remove barriers and create more inclusive digital services. As governments continue to expand digital offerings, ensuring a seamless, user-friendly experience is more important than ever.

• Download: Digital Access and Accessibility in the Resident Experience

And learn more about the topics discussed in this episode with these resources:

• Download: Cannabis Licensing Software
• Learn More: Cannabis Licensing Software Solutions
• Blog: 5 Things to Know About Cannabis Licensing Systems
• Blog: Key Cannabis Licensing System Priorities
• Blog: How to Approach Cannabis Regulation From Industry Experts
• Podcast: Historic and Future Trends of Cannabis Regulation

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In this episode of the Tyler Tech Podcast, we examine how the evolving tech landscape, AI adoption, and changing organizational demands are reshaping state and local government.

Guest host Bob Ragsdale, director of analyst relations at Tyler, sits down with Dustin Haisler, president of e.Republic, for a forward-looking conversation on the trends shaping public sector innovation. Drawing from his insights at the Center for Digital Government’s Beyond the Beltway conference, Dustin explores how governments are managing technical debt, building enterprise technology strategies, and adapting to emerging tools and innovations shaping public sector operations.

Dustin also discusses how agencies can embrace continuous improvement, foster a culture of innovation, and meet rising expectations from residents. From workforce reskilling to the importance of data governance and enterprise solutions, this episode is full of practical guidance for public sector leaders charting a course through uncertainty.

Tune in to hear how IT leaders and mission owners alike can seize this moment to reimagine service delivery — and why there’s never been a more exciting time to work in government.

This episode also highlights Tyler Connect 2025, our annual conference designed to bring public sector professionals together to empower, collaborate, and imagine. Join us in San Antonio, Texas, from May 11-14, 2025, for product training, networking, and inspiration to help drive your organization forward. Early registration is now open — visit tylertech.com/connect to secure your spot!

• Blog: Let’s Empower, Collaborate, and Imagine at Connect 2025!

And learn more about the topics discussed in this episode with these resources:

• Download: Building a Resilient Government
• Download: A Digital Guide to Modernizing the Resident Experience
• Download: Revolutionizing the Government Workforce With AI
• Download: Digital Access and Accessibility in the Resident Experience
• Download: How to Create a Unified Digital Payment Experience
• Blog: Partnering With Communities to Build Resilience
• Blog: Increase Community Resilience With Modern Payment Systems
• Blog: How Cloud-Based Solutions Expand Access to State Services

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Let us know what you think about the Tyler Tech Podcast in this survey!