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The Westminster Tradition

The Westminster Tradition

By: The Westminster Tradition
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Unpacking lessons for the public service, starting with the Robodebt Royal Commission.
In 2019, after three years, Robodebt was found to be unlawful. The Royal Commission process found it was also immoral and wildly inaccurate. Ultimately the Australian Government was forced to pay $1.8bn back to more than 470,000 Australians. In this podcast we dive deep into public policy failures like Robodebt and the British Post Office scandal - how they start, why they're hard to stop, and the public service lessons we shouldn't forget.© 2025 The Westminster Tradition
Political Science Politics & Government World
Episodes
  • Regulator/policy cage fight: ANZSOG National Regulators Community of Practice Conference 2025
    Sep 15 2025

    Our first live show at the wildly successful ANZSOG NRCOP Conference in Brisbane August 2025.

    The conversation tackles head-on the structural disconnections between our regulatory and policy systems, particularly in federated models like early childhood education. How do we reconcile a Commonwealth pouring billions into subsidies while state-based quality regulators remain chronically underfunded? What happens when funding accessibility doesn't come with proportionate strengthening of quality oversight?

    Most revealing is the discussion about regulatory independence versus political interference. While statutory independence is crucial for regulatory integrity, our panelists acknowledge the reality that regulators remain part of government—subject to ministerial directions, government resourcing decisions, and public sector constraints.

    This creates a challenging balance that every regulator must navigate daily.

    Alison leaves with the best advice for all emerging regulators - find your people, people who you can trust and you can talk with and test your thinking.

    Referenced in this episode:

    • James Shipton The Regulatory State: Faults, Flaws and False Assumptions
    • NRCoP 2025 National Conference Regulation 2025 to 2050: Disruption, Change and Continuity

    This podcast was recorded on Kaurna land, and we recognise Kaurna elders past and present. Always was, always will be.

    Now for some appropriately bureaucratic disclaimers....

    While we have tried to be as thorough in our research as busy full time jobs and lives allow, we definitely don’t guarantee that we’ve got all the details right.

    Please feel free to email us corrections, episode suggestions, or anything else, at thewestminstertraditionpod@gmail.com.

    Thanks to PanPot audio for our intro and outro music.

    'Til next time!

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    49 mins
  • The Hon Tom Koutsantonis MP: Lessons from a Veteran Minister
    Sep 1 2025

    What makes someone qualified to be a minister? In this candid conversation with Tom Koutsantonis, South Australia's longest-serving current parliamentarian, Danielle explores the fascinating intersection where political leadership meets public administration.

    Drawing on his remarkable career spanning multiple portfolios including Treasury, Energy, and Transport, Koutsantonis takes us behind the curtain of ministerial decision-making.

    He dispels the myth that ministers need specialised expertise in their portfolio areas, arguing instead that their authority comes from democratic mandate and demonstrated competence rather than academic credentials.

    The discussion offers a masterclass in policy implementation, particularly during times of crisis.

    Koutsantonis shares the stark reality of South Australia's 2016 energy blackout, where conventional thinking had to be abandoned for bold action. "It was Jay and I just saying 'I don't care what you think,'" he recalls of overriding resistant public servants to implement transformative energy solutions. This candid account reveals how decisive leadership can break through entrenched bureaucratic thinking when circumstances demand it.

    Public servants will find particular value in Koutsantonis's insights on ministerial briefings. Despite modern trends toward abbreviated formats, he staunchly defends detailed written briefings: "If ministers aren't reading past the first three lines, it's to their detriment." His perspective offers reassurance that thorough policy work remains essential to good governance.

    This podcast was recorded on Kaurna land, and we recognise Kaurna elders past and present. Always was, always will be.

    Now for some appropriately bureaucratic disclaimers....

    While we have tried to be as thorough in our research as busy full time jobs and lives allow, we definitely don’t guarantee that we’ve got all the details right.

    Please feel free to email us corrections, episode suggestions, or anything else, at thewestminstertraditionpod@gmail.com.

    Thanks to PanPot audio for our intro and outro music.

    'Til next time!

    Show More Show Less
    49 mins
  • The Billion-Dollar Payroll Disaster: lessons from Queensland Health’s Payroll System
    Aug 18 2025

    In this episode, Danielle, Caroline and Alison look at ANOTHER big ICT transformation project, with enormous human impacts and a long and expensive clean up.

    The Queensland Health payroll system failure ranks as one of Australia's worst public administration disasters, costing taxpayers $1.2 billion and leaving 78,000 healthcare workers without proper pay.

    What began as a $98 million routine upgrade became a case study in governance failure, mismanaged procurement, and the dangers of outsourcing critical government functions without maintaining proper oversight. IBM was actually barred from taking Queensland government work for its involvement in the scandal.

    In this episode we revisit some lessons with a sharper eye on lessons including:

    • It’s easy to get out of touch with what matters to your workforce - and payroll is *the* most important back end function
    • The critical question of identifying how much inaccuracy you are willing to live with before accepting a system
    • Contract management is critical - and never sign a release from liability just to get the contractor to keep working
    • Generalists can’t stand back from ICT projects

    Referenced in this episode

    • Richard Chesterman QC Queensland Health Payroll System Commission of Inquiry (2013)
    • The Radical How’s recommendation to shift procurement so that we buy or rent services that support teams, not simply to whom outcomes are outsourced“

    This podcast was recorded on Kaurna land, and we recognise Kaurna elders past and present. Always was, always will be.

    Now for some appropriately bureaucratic disclaimers....

    While we have tried to be as thorough in our research as busy full time jobs and lives allow, we definitely don’t guarantee that we’ve got all the details right.

    Please feel free to email us corrections, episode suggestions, or anything else, at thewestminstertraditionpod@gmail.com.

    Thanks to PanPot audio for our intro and outro music.

    'Til next time!

    Show More Show Less
    42 mins
All stars
Most relevant
Important topics are discussed in a very engaging manner. Great insights about Australian public service and lessons from overseas too. Such an asset!

Great insights about public service

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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.