In this episode of the Veterinary Survival Show, Mark McGaunn and Jenni George break down how veterinary practices can stay financially resilient through slow seasons, unexpected emergencies, and major equipment purchases.

You will learn the most common financial vulnerabilities Mark sees in practice owners, why building cash reserves is non negotiable, and how real world disruptions like COVID, floods, fires, and equipment failures expose weak planning. Jenni shares practical lessons learned the hard way, including why insurance audits matter, how to avoid coverage gaps, and what policies and documentation every clinic should have in place.

They also tackle the big question every owner faces when the “new shiny toy” shows up, when it makes sense to lease vs buy, how to spot unclear or unfavorable lease terms, and why you should always review agreements before you sign. Finally, they discuss ways to smooth out cash flow year round, including wellness plans, transparent pricing conversations, and using slower periods to improve systems, training, and team retention.

If you want a more predictable, less stressful financial year in your practice, this episode gives you a clear starting point.

Feeling overwhelmed by your to-do list? You’re not alone, and there’s a better way to work.

In this conversation, Mark McGaunn, CPA/PFS, CFP® and Partner at LGA, joins Certified Veterinary Practice Manager and hospital owner Jenni George, CVPM, to sit down with cohost Chris O’Day. Together, they tackle one of the most important and often overlooked skills in veterinary medicine: delegation.

Veterinarians are highly trained, highly driven, and often highly overloaded. Many try to do everything themselves, from charts to billing to nail trims, and it comes at a cost. Burnout, stress, missed revenue, stalled growth, and underutilized teams are all too common.

In this episode, we explore:
• Why delegation is so hard for veterinary professionals
• How over-functioning leads to exhaustion and inefficiency
• The connection between delegation, profitability, and team retention
• Real-world stories from both practice and advisory work
• Tasks vets should stop doing immediately
• How to empower technicians and CSRs without feeling like you’re losing control
• Small habits you can start tomorrow to reclaim time and reduce stress

Mark also offers insight from his role as a Partner at LGA, a regional CPA and Business Advisory firm that supports veterinary hospitals with financial strategy, tax planning, and outsourced accounting.

If your schedule feels overloaded or you’re struggling to step back from day-to-day tasks, this episode will help you create a healthier and more sustainable way of working for yourself, your team, and your patients.

Tune in now to the newest episode of The Veterinary Survival Show.

At the Veterinary Survival Show, we're here to support our listeners through all stages of owning a practice... including the one that one wants to talk about, selling. Some may call it an "exit strategy", but we prefer the term master escape plan! We know it can be scary to think about parting with your practice, but we also know how important it is to be ready for anything. In this episode, cohosts Mark McGaunn and Jenni George discuss what to consider, steps to take, and more for implementing your master escape plan!