his episode of the podcast features a discussion between Jeff and Eugenia about the remote control capabilities of a product called Control Up. They explore the uses of remote control for both troubleshooting and helping users with tasks. The conversation highlights new features like “paste as keystroke” and enhanced security measures for clipboard use, emphasizing the product's ongoing development and improvement.

In this episode of the ControlUp podcast, hosts Jeff Johnson and Eugenia Schipelliti delve into the topic of alerts within ControlUp for desktops, highlighting their importance and surprisingly low adoption rate among users. The discussion emphasizes the benefits of utilizing alerts to proactively identify and resolve issues, automate troubleshooting processes, and ultimately improve the digital experience for all users. The hosts also explain the ease of setting up alerts, particularly with the convenient "bell" feature, and touch upon advanced capabilities like automated remediation and integration with service management tools.

In this version, Eugenia and Jeff discuss how ControlUp can help customers get more value of their Microsoft investment.

• Real-time troubleshooting and remediation for Microsoft Intune
• End-to-end visibility for AVD and Windows 365
• Get control over your Windows 10 to Windows 11 Migrations
• Make Microsoft Teams as reliable as a landline
• Be alerted when any Microsoft Online Service goes down