Scott Townsend welcomes back familiar guest Ben Townsend for a deep dive into why "a well-defined problem is half the solution" and how this principle applies across business and personal scenarios.

• Understanding customer needs beyond their stated requirements is essential for effective problem-solving
• In software development, where engineers cost $130-$250/hour, misunderstanding problems leads to wasted time and resources
• The "tree swing" example demonstrates how communication breakdowns between customers and solution providers create ineffective outcomes
• Problem definition requires asking deeper questions about what customers are truly trying to accomplish
• The mountain peak analogy: solving initial problems reveals new challenges that weren't previously visible
• Abraham Lincoln's wisdom about spending four hours sharpening an axe before chopping illustrates the value of preparation
• Detective work in solving problems resembles murder mysteries - requiring close observation and questioning assumptions
• Real-world application example of planning a home water softening system by understanding the complete problem first

Email scott@scotttownsendinfo.com to share your experiences with defining problems before jumping to solutions.

Support the show

► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOT

The Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2

Resources and Links
--------------------------------------------
My contact info:
LinkedIn https://bit.ly/2ZZ4qwe
Twitter https://bit.ly/3enLDQa
Facebook https://bit.ly/2Od4ItO
Instagram https://bit.ly/2ClncWl
Send me a text: 918-397-0327

Executive Producer: Ben Townsend
Creative Consultant: Matthew Blue Townsend

Shot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAu

Samson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack
https://amzn.to/3TIbACe

Voice Actor: Britney McCullough
Logo by Angie Jordan https://blog.angiejordan.com/contact/
Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar

Diving into HG Wells' 1897 classic "The Invisible Man," Scott explores how the novel uses invisibility as a device to illuminate human nature. This short but profound book examines what happens when accountability disappears and reveals who we truly are when no one is watching.

• First-time reading of the 162-page classic "The Invisible Man" by HG Wells
• Brief overview of Wells' other influential works including Time Machine and War of the Worlds
• Discussion of Griffin, the scientist who discovers invisibility but uses it selfishly
• Exploration of the book's central irony: invisibility actually exposes who people really are
• Reflection on what our choice of superpowers might reveal about our character
• Consideration of how classic science fiction examines human nature rather than just futuristic concepts
• Appreciation for how Wells' 125-year-old stories still resonate with modern readers

Email scott@scotttownsendinfo.com to share what superpower you would choose and why. If you'd choose invisibility, what would you do with it?

Support the show

► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOT

The Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2

Resources and Links
--------------------------------------------
My contact info:
LinkedIn https://bit.ly/2ZZ4qwe
Twitter https://bit.ly/3enLDQa
Facebook https://bit.ly/2Od4ItO
Instagram https://bit.ly/2ClncWl
Send me a text: 918-397-0327

Executive Producer: Ben Townsend
Creative Consultant: Matthew Blue Townsend

Shot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAu

Samson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack
https://amzn.to/3TIbACe

Voice Actor: Britney McCullough
Logo by Angie Jordan https://blog.angiejordan.com/contact/
Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar

A preview of next week's exploration of the Net Promoter Score (NPS), the single-question metric that helps businesses predict growth through customer loyalty. We'll uncover who created it, why it's widely used, and how different companies implement this powerful tool.

• Net Promoter Score revolves around one question about customers' likelihood to recommend
• Various companies use different names for NPS (ESQI at Enterprise, LTR elsewhere)
• The metric provides a quick snapshot of whether a business is heading toward growth
• Next week's full episode will explain who created NPS and why it's become so important
• Understanding NPS helps businesses gain valuable customer loyalty insights

Come back next Wednesday for our complete breakdown of the Net Promoter Score and discover why this simple metric has transformed how businesses measure customer satisfaction.

Support the show

► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOT

The Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2

Resources and Links
--------------------------------------------
My contact info:
LinkedIn https://bit.ly/2ZZ4qwe
Twitter https://bit.ly/3enLDQa
Facebook https://bit.ly/2Od4ItO
Instagram https://bit.ly/2ClncWl
Send me a text: 918-397-0327

Executive Producer: Ben Townsend
Creative Consultant: Matthew Blue Townsend

Shot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAu

Samson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack
https://amzn.to/3TIbACe

Voice Actor: Britney McCullough
Logo by Angie Jordan https://blog.angiejordan.com/contact/
Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar

Career setbacks happen to everyone, but how you respond to them determines your professional trajectory and future opportunities.

• The "tube top" comment highlights the importance of getting honest feedback after a rejection
• One word in an interview (describing a workplace as "hostile") can sink your chances if the interviewer takes issue with it
• Remember interviews are two-way conversations - you're also deciding if you want to work there
• Always be kind to gatekeepers (receptionists, assistants) as they can significantly influence hiring decisions
• Give yourself limited time (maybe 30 minutes) to feel disappointed, then refocus on moving forward
• The rearview mirror is small and the windshield is large for a reason - look ahead more than behind
• Building internal networks before positions open strengthens your candidacy when opportunities arise
• "Emotional resonance" with colleagues often matters more than qualifications when candidates are similar
• Congratulate the person who got the job you wanted - it shows maturity and teamwork
• Repeated rejections may indicate blind spots you can't see - seek honest feedback from trusted leaders
• Everyone successful has faced rejection - persistence and continuous improvement lead to eventual success

Thank you for listening! If you found this helpful, please share it with someone who could benefit, leave a review, and subscribe to the Scott Townsend Show on Apple Podcasts or your favorite podcast platform.

Support the show

► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOT

The Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2

Resources and Links
--------------------------------------------
My contact info:
LinkedIn https://bit.ly/2ZZ4qwe
Twitter https://bit.ly/3enLDQa
Facebook https://bit.ly/2Od4ItO
Instagram https://bit.ly/2ClncWl
Send me a text: 918-397-0327

Executive Producer: Ben Townsend
Creative Consultant: Matthew Blue Townsend

Shot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAu

Samson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack
https://amzn.to/3TIbACe

Voice Actor: Britney McCullough
Logo by Angie Jordan https://blog.angiejordan.com/contact/
Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar

Understanding how to navigate rejection in your career is vital for long-term success and personal growth. Emphasizing resilience, this episode explores effective strategies for responding to disappointment and staying prepared for future opportunities.

• Discusses initial feelings of disappointment after not being promoted
• Highlights the importance of preparing emotionally for rejection
• Shares insights on expressing gratitude and seeking feedback after interviews
• Stresses the need to align personal goals with the company's mission
• Explores personal anecdote demonstrating persistence in the face of rejection
• Encourages ongoing engagement and communication with potential employers

Support the show

► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOT

The Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2

Resources and Links
--------------------------------------------
My contact info:
LinkedIn https://bit.ly/2ZZ4qwe
Twitter https://bit.ly/3enLDQa
Facebook https://bit.ly/2Od4ItO
Instagram https://bit.ly/2ClncWl
Send me a text: 918-397-0327

Executive Producer: Ben Townsend
Creative Consultant: Matthew Blue Townsend

Shot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAu

Samson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack
https://amzn.to/3TIbACe

Voice Actor: Britney McCullough
Logo by Angie Jordan https://blog.angiejordan.com/contact/
Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar

Video that Ben mentioned https://x.com/WarPath2pt0/status/1887864859515121904

In today’s rapidly shifting workplace, how do you navigate career advancement while balancing merit-based promotions with diversity, equity, and inclusion (DEI) initiatives? In this episode of The Scott Townsend Show, I sit down with Executive Producer Ben Townsend to unpack the evolving dynamics of promotions, hiring decisions, and the broader corporate landscape.

With 40 years of business experience, I’ve seen firsthand how environmental, social, and governance (ESG) standards are reshaping corporate priorities. But what does that mean for your career trajectory? We discuss how investment firms and executive evaluations are adapting to these changes and the real impact they have on leadership pipelines.

We also dive into high-stakes industries like engineering, surgery, and aviation—fields where skill and precision are non-negotiable. Can prioritizing diversity over meritocracy have unintended consequences? We take a hard look at cases like Boeing’s struggles, the growing concerns around competence in critical roles, and how government policies are responding to these challenges.

Join us for an honest, thought-provoking conversation on how companies can balance inclusion with excellence—because in the end, both matter.

If you have any questions, comments, or concerns, please send an email to scott@scotttownsend.info.

Video that Ben mentioned https://x.com/WarPath2pt0/status/1887864859515121904

Support the show

► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOT

The Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2

Resources and Links
--------------------------------------------
My contact info:
LinkedIn https://bit.ly/2ZZ4qwe
Twitter https://bit.ly/3enLDQa
Facebook https://bit.ly/2Od4ItO
Instagram https://bit.ly/2ClncWl
Send me a text: 918-397-0327

Executive Producer: Ben Townsend
Creative Consultant: Matthew Blue Townsend

Shot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAu

Samson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack
https://amzn.to/3TIbACe

Voice Actor: Britney McCullough
Logo by Angie Jordan https://blog.angiejordan.com/contact/
Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar

Picture this: it's Valentine's Day 1997, you've just snagged a speeding ticket, run into your youth group while watching Titanic, and the film's tragic ending is the cherry on top of your misadventure sundae. Join us as Jay Webster, the witty author of "You Don't Have to Read This," brings his comical calamity to life on The Scott Townsend Show. We unravel the societal pressures and commercial expectations that can turn this day of love into a stress-fest. Instead of succumbing to the chaos, Jay's tale inspires us to explore more meaningful and unconventional ways to celebrate with loved ones.

As your trusty host, I, Scott Townsend, am sending a big, virtual hug to all our listeners out there. Your engagement keeps this podcast thriving, and I warmly invite you to share your thoughts, reviews, and even the questions that keep you up at night. Whether you're a veteran listener or a fresh face in our community, your support lights up our studio. As we bask in the Valentine's spirit, remember we're all about creating connections and sharing laughter. Stay tuned for more heartwarming and hilarious stories, all brought to you by The Scott Townsend Show, a Deetsoman Production.

Support the show

► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOT

The Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2

Resources and Links
--------------------------------------------
My contact info:
LinkedIn https://bit.ly/2ZZ4qwe
Twitter https://bit.ly/3enLDQa
Facebook https://bit.ly/2Od4ItO
Instagram https://bit.ly/2ClncWl
Send me a text: 918-397-0327

Executive Producer: Ben Townsend
Creative Consultant: Matthew Blue Townsend

Shot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAu

Samson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack
https://amzn.to/3TIbACe

Voice Actor: Britney McCullough
Logo by Angie Jordan https://blog.angiejordan.com/contact/
Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar

This episode emphasizes the transformational power of intentional outreach and empathy in supporting those facing difficult times. Through personal anecdotes and practical advice, we explore ways to foster meaningful connections while dismantling the stigma against asking for help.

• The impact of consistent check-ins on emotional well-being
• Empathy as a driving force in providing support
• Social isolation during illness and the need for connection
• The significance of effective communication and support tools like CaringBridge
• Navigating the challenges of giving advice versus being present
• The stigma associated with asking for help and vulnerability
• Practical methods for showing support in everyday life
• The importance of active listening in difficult conversations
• Introducing the concept of the 8-minute call for reaching out

Simon Sinek's video about the 8-minute call to help a friend https://youtu.be/1IC531FU7wY?si=zuakSF1mXdhPngCy

A Friend Calls a Friend in Need Every Day At A Certain Time For Months https://www.youtube.com/shorts/q7VdoKPoS2c

Share your thoughts and reach out! How do you show support to those around you? Email scott@scotttownsend.info

Support the show

► Subscribe to The Scott Townsend Show YouTube channel --- https://bit.ly/3iV8sOT

The Scott Townsend Show Merchandise https://teespring.com/stores/tsts-2

Resources and Links
--------------------------------------------
My contact info:
LinkedIn https://bit.ly/2ZZ4qwe
Twitter https://bit.ly/3enLDQa
Facebook https://bit.ly/2Od4ItO
Instagram https://bit.ly/2ClncWl
Send me a text: 918-397-0327

Executive Producer: Ben Townsend
Creative Consultant: Matthew Blue Townsend

Shot with a 1080P Webcam with Microphone, https://amzn.to/32gfgAu

Samson Technologies Q2U USB/XLR Dynamic Microphone Recording and Podcasting Pack
https://amzn.to/3TIbACe

Voice Actor: Britney McCullough
Logo by Angie Jordan https://blog.angiejordan.com/contact/
Theme Song by Androzguitar https://www.fiverr.com/inbox/androzguitar