Richard Morley-Kirk is a seasoned retail executive with over 25 years’ experience growing brands across the UK, Europe, the Middle East, and Central Asia. He’s best known for co-founding Pinky Goat, a specialist eyelash brand that grew from a home-based startup into a global retail presence in over 3,500 stores.

Now based in Dubai, Richard is COO for several consumer brands under the Joelle Mardinian umbrella, with a focus on scaling internationally. He shares insights into building a distinctive brand, understanding retail buyer behaviour, and choosing the right distribution model.

He also explores the role of customer data, how to respond to market shocks, and why a strong USP (unique selling proposition) is non-negotiable when trying to stand out in saturated global markets.

RICHARD MORLEY-KIRK
https://www.pinkygoat.com/
https://www.linkedin.com/in/richard-morley-kirk-195a6219/

THE SALES DOCTOR  

The Next Level Sales Impact Online Program
https://thesalesdr.com.au/online-program/

The Sales Revolution Book
https://thesalesdr.com.au/the-sales-revolution-book/

The Sales Doctor
https://thesalesdr.com.au/

See omnystudio.com/listener for privacy information.

Sales is often associated with ego – loud personalities, overconfidence, and showmanship. Yet ego is the greatest barrier to genuine connection. Exceptional salespeople are not driven by self-promotion but by authenticity and balance. They are right-sized – aware of both strengths and weaknesses and committed to serving others rather than inflating their image. Ego repels trust, while humility and presence build it.

Ingrid explores how operating at a steady “five,” neither overblown nor self-doubting, creates deeper relationships and better results. Shifting focus from self-interest to empathetic listening reshapes sales conversations and elevates true performance.

THE SALES DOCTOR

The Next Level Sales Impact Online Program
https://thesalesdr.com.au/online-program/

The Sales Revolution Book
https://thesalesdr.com.au/the-sales-revolution-book/

The Sales Doctor
https://thesalesdr.com.au/

See omnystudio.com/listener for privacy information.

What if your tech transformation wasn’t just about the tech? Valentina Coyne believes digital change should feel human – practical, empowering, and tailor-made for the people it’s meant to serve. Through her work at Viya Technology, Valentina helps service-based businesses design future-ready systems grounded in strategy, not just shiny objects.

True digital transformation, she says, requires more than adopting new technology – it demands alignment between people, processes, and purpose. AI becomes truly valuable not when it replaces people, but when it enhances decision-making, supports teams, and helps deliver purposeful, scalable growth.

THE SALES DOCTOR

Viya Technology
https://www.viatechnology.com.au/

The Next Level Sales Impact Online Program
https://thesalesdr.com.au/online-program/

The Sales Revolution Book
https://thesalesdr.com.au/the-sales-revolution-book/

The Sales Doctor
https://thesalesdr.com.au/

See omnystudio.com/listener for privacy information.

Imagine starting your first business at 23, with just $400 — and turning it into 600 employees across 89 locations. Then writing a bestselling book with McGraw Hill, launching a nationally syndicated radio show on 100 stations, and proving that entrepreneurship doesn’t have to rely on creativity, passion, or big risks – instead a strong system turns a business into a repeatable, scalable success. That’s Jim Beach.

Jim’s latest book, The Real Environmentalist, claims entrepreneurs are already solving climate change — faster and more effectively than governments or think tanks. From recycling entire ships to regrowing coral reefs 10 times faster than nature, his stories are proof that real change comes from rolling up your sleeves, not just talking about it.

We’ll also hear why Jim hires differently — testing diligence and initiative before an interview even happens — and why that’s key to building unstoppable teams.

JIM BEACH

Jim’s website and books, including ‘The Real Environmentalists’
https://jimbeach.com/

Startup Publishers
https://startuppublishers.com/

THE SALES DOCTOR

The Next Level Sales Impact Online Program
https://thesalesdr.com.au/online-program/

The Sales Revolution Book
https://thesalesdr.com.au/the-sales-revolution-book/

The Sales Doctor
https://thesalesdr.com.au/

See omnystudio.com/listener for privacy information.

What does a couch have to do with cutting-edge customer experience? Everything – when it’s delivered by agentic AI. Ingrid shares two strikingly different shopping experiences after downsizing her home. One retailer nailed it with seamless, human-like communication using AI. The other? Crickets. Same purchase method, same price range, but with wildly different outcomes. What made the difference wasn’t the product. It was the experience. And in today’s crowded marketplace, that experience is the product. If you’re still sceptical about AI in customer service, Ingrid’s real-world case study might just change your mind.

Book mentioned:
‘The Experience Economy’ by Joseph Pine and James Gilmore: https://amzn.asia/d/8jLt0DN

THE SALES DOCTOR

The Next Level Sales Impact Online Program
https://thesalesdr.com.au/online-program/

The Sales Revolution Book
https://thesalesdr.com.au/the-sales-revolution-book/

The Sales Doctor
https://thesalesdr.com.au/

See omnystudio.com/listener for privacy information.

The numbers that really matter in business aren’t always found on a spreadsheet – they’re found in the lives we want to lead. That’s the philosophy behind the CFO Centre, where part-time CFOs help SMEs achieve financial clarity and freedom without the full-time price tag.

JP Mills, knows this firsthand. A former professional footballer for Southampton FC, JP now helps lead the CFO Centre in Western Australia, a business started by his visionary father that’s grown into a global network of 850 CFOs across 18 countries.

JP explores what it really means to be “free within a framework,” and how family values can shape a company’s global impact. It’s a reminder that the right numbers – backed by the right people – can change everything.

MORE INFORMATION

CFO Centre
https://www.cfocentre.com/

THE SALES DOCTOR  

The Next Level Sales Impact Online Program
https://thesalesdr.com.au/online-program/

The Sales Revolution Book
https://thesalesdr.com.au/the-sales-revolution-book/

The Sales Doctor
https://thesalesdr.com.au/

See omnystudio.com/listener for privacy information.

True leadership begins with knowing, trusting, and being yourself – and that’s the foundation of real, grounded confidence. Kim Lancer, founder of Tall Poppies Leadership, challenges Australia’s tall poppy syndrome and inspire a new kind of leader – bold, self-aware, and unapologetically impactful. With decades of experience coaching executives across three continents and Fortune 100 boardrooms, Kim shares why confidence isn’t about polish or pretending, but about practice, perspective, and purpose.

Kim unpacks the nuances of vulnerability, gender dynamics in leadership, and the myth of “fake it till you make it.” She also reveals how her global programs build high-performing teams and cultures by reshaping how leaders connect, communicate, and grow together.

FOLLOW KIM LANCER
https://tallpoppies.us/
https://www.linkedin.com/company/tall-poppies-leadership/

THE SALES DOCTOR  

The Next Level Sales Impact Online Program
https://thesalesdr.com.au/online-program/

The Sales Revolution Book
https://thesalesdr.com.au/the-sales-revolution-book/

The Sales Doctor
https://thesalesdr.com.au/

See omnystudio.com/listener for privacy information.

Struggling to find strong, committed sales leaders? You’re not alone. The solution isn’t just recruitment – it’s building a sales leadership pipeline from within. Ingrid reveals a practical, three-part strategy: nurture emerging talent early, promote with purpose and back it with support, and incentivise today’s leaders to cultivate tomorrow’s. She highlights how organisations can future-proof their revenue by investing in leadership development. Especially critical for small to mid-sized businesses, this approach builds loyalty, resilience, and a bench of high-performing sales talent ready to lead.

THE SALES DOCTOR

The Next Level Sales Impact Online Program
https://thesalesdr.com.au/online-program/

The Sales Revolution Book
https://thesalesdr.com.au/the-sales-revolution-book/

The Sales Doctor
https://thesalesdr.com.au/

See omnystudio.com/listener for privacy information.