I opened this episode with a simple truth: restaurants don’t win on one great meal — they win on the second and third visits. In my conversation with hospitality pro Darren Denington, we unpack what really drives repeat business right now: first impressions that stick, value guests can feel (beyond price) and service that creates a personal connection. You’ll hear how to turn a first-time guest into a regular, what “value” actually means to today’s diners, where operations quietly erode loyalty and how to use systems, training, accountability — and yes, secret shopping — to keep experiences scoring in the 90s. This is a playbook for owners who want more visits, higher check averages and a reputation that markets itself.

🖥️ Get My Latest Training Video: https://dsp.coach/training-opt-in

👍 Book a Call ­– https://dsp.coach/podcast-ryan-call

Sponsor – Service with Style: www.servicewithstyle.com/dsp

Visit my website for more information about my restaurant coaching program: https://www.davidscottpeters.com

Who doesn’t love a comeback story? In episode 135 of “The Restaurant Prosperity Formula” podcast, I sit down with Linda Grace Zadoian, owner of Piccadilly Grace Café & Market in San Marino and South Pasadena, California, to trace her path from middle-market finance to multi-unit operator who rediscovered joy in the business. You’ll hear how she stabilized after inflation shocks, literal wildfires and personal loss — not through heroics, but by embracing leadership, systems, training, accountability and taking action. Expect to learn what changed in her mindset, the specific levers she started pulling, and why community and the right implementer turned overwhelm into momentum.

🖥️ Get My Latest Training Video: https://dsp.coach/training-opt-in

👍 Book a Call ­– https://dsp.coach/podcast-ryan-call

Sponsor – Service with Style: www.servicewithstyle.com/dsp

Visit my website for more information about my restaurant coaching program: https://www.davidscottpeters.com

What happens when the coach becomes the one in the hot seat? In this episode of “The Restaurant Prosperity Formula” podcast, I hand the mic to longtime friend and Mastery Plus member, Brian Sandel, co-owner of Creekwood Grill in Cypress, Texas. Sandel brings decades of restaurant experience to the table — and plenty of tough, thoughtful questions. Together, we dive into leadership lessons, the realities of restaurant ownership and even personal stories that shaped my journey. If you tune in, you’ll hear candid insights about success, failure, impostor syndrome, and why systems and processes are the foundation of lasting prosperity in the hospitality and restaurant business.

🖥️ Get My Latest Training Video: https://dsp.coach/training-opt-in

👍 Book a Call ­– https://dsp.coach/podcast-ryan-call

Sponsor – Service with Style: www.servicewithstyle.com/dsp

Visit my website for more information about my restaurant coaching program: https://www.davidscottpeters.com