Logistics is deceptively simple until it breaks.

In this episode, Izzy Rosenzweig speaks with Matt Hertz, CEO & Founder at Third Person, a 3PL matchmaking business that connects brands with logistics providers. They dive into the trends shaping the logistics industry in 2026, the forces driving these changes, such as tariffs and regulations, and what the smartest brands are doing to find the right supply chain and logistics partners.

In this episode, you'll learn:

• How to choose the right 3PL partner to fuel your brand’s growth
• How the 3PL landscape has changed
• What sets brands apart from established players
• How to plan and future-proof your e-commerce brand

Highlights:

(00:00) Meet Matt Hertz

(05:37) Choosing the right 3PL partner

(12:06) Smart brands and what helped them grow

(13:04) Trends to watch out for in the logistics landscape
(16:06) The future of logistics and 3PL

Resources:

Izzy’s LinkedIn: https://www.linkedin.com/in/izzy-rosenzweig-13653846/

Matt’s LinkedIn: https://www.linkedin.com/in/hertz/

Third Person LinkedIn: https://www.linkedin.com/company/thirdpersonco/

Third Person website: https://www.thirdperson.co

Customer experience in the DTC space has evolved. By leveraging both AI precision and human care, CX can drive retention at scale.

In this episode, Izzy Rosenzweig speaks with Eli Weiss, VP for Advocacy at Yotpo and an experienced CX leader across various DTC brands, about what is currently driving results in customer experience. They break down how brands can leverage feedback to optimize their products, what e-commerce brands can learn about CX from the hospitality industry, and why the most valuable CX moments are often human, targeted, and rare.

In this episode, you'll learn:

• How to separate real customer signal from noise
• A strategic approach to creating memorable moments for customers
• How the best loyalty programs personalize and optimize customer behavior over time

Highlights:

(00:00) Meet Eli Weiss

(05:30) Why brands need to look at their feedback loops

(09:58) How AI is transforming CX

(13:20) Unreasonable hospitality and the human touch

(20:27) Creating nuanced loyalty programs
(22:17) A strategic approach to balancing CAC and LTV

(27:09) Building an authentic brand that stands out

Resources:

Izzy’s LinkedIn: https://www.linkedin.com/in/izzy-rosenzweig-13653846/

Jeremy’s LinkedIn: https://www.linkedin.com/in/eliweisss/

Yotpo LinkedIn: https://www.linkedin.com/company/yotpo/

Yotpo website: http://www.yotpo.com/

Every e-commerce owner wants to scale their business, with many hoping to eventually sell. But not everyone understands why their P&L is important to making their business sustainable and sellable.

In this episode, Izzy Rosenzweig sits down with Jeremy Horowitz, of Let's Buy a Biz!, to talk about financial literacy for DTC businesses. Jeremy shares the key elements of financial management that many e-commerce founders miss, especially when it comes to scaling from $1M to $10M. He breaks down how owners can keep their cash flow from getting stuck, how to do a thorough P&L report, and what buyers look for when acquiring a DTC business.

In this episode, you'll learn:

• Why business owners should start with just one hero product
• What growing DTC businesses should include in their P&L
• Why owners should look at their P&L before pulling money from the business

Highlights:

(00:00) Meet Izzy Rosenzweig

(01:12) Meet Jeremy Horowitz
(02:35) What DTC owners need to know about planning their exit

(04:12) The key to scaling up to your first 10 million

(07:05) The importance of knowing your P&L inside out
(14:25) Growing your tech brand sustainably
(18:23) What business buyers want to see in your P&L

(19:48) A demonstration of a mock fashion brand’s P&L
(23:26) A cash flow model for the modern supply chain
(27:12) Comparing a traditional supply chain model and a modern supply chain model
(37:39) What global growth will look like for DTC brands in the next five years

Resources:

Izzy’s LinkedIn: https://www.linkedin.com/in/izzy-rosenzweig-13653846/

Jeremy’s LinkedIn: https://www.linkedin.com/in/jeremyhorowitz1/

Let’s Buy a Biz! LinkedIn: https://www.linkedin.com/company/let-s-buy-a-biz/

Let’s Buy a Biz! website: https://www.letsbuyabiz.xyz/

Jeremy’s sample P&L: https://docs.google.com/spreadsheets/d/18yiRetZ4pJ4DwwOMx_KmmU2NElQdJIZ_LJutA6k1Vmg/edit?gid=0#gid=0

Traditional supply chain vs. modern supply chain model: https://docs.google.com/spreadsheets/d/1TjfI-A4-hPmLglrpKtvadFJ90yKT_PUD/edit?gid=1345608080#gid=1345608080