After nearly five decades in the business, you start to see your own work come full circle. In this episode, Eric & Bill Morgner reflect on what it’s like returning to job sites where they installed systems 20, 30, even 40 years ago, and now they’re the ones replacing them.

From early radiant slab experiments in the 1990s to chasing down oversized boiler systems sold by suppliers, they unpack how Mid-Coast Energy Systems learned to take control of system design, heat loss calculations, and materials ordering in-house.

Bob Hardina wasn’t just the founder —he was a mentor, a visionary, and a force of personality. In this episode, Bill shares what it was like working with Bob: his strengths, his blind spots, and the principles that still guide the company today. From his early days as a professor to building a business that’s lasted over 50 years, Bob’s legacy is felt in every decision, every team member, and every job.

This one’s got it all—tech gone wrong, a carpeted disaster, and a surprise plot twist 15 years later. Bill Morgner breaks down what went wrong, how the team responded, and why owning the outcome—even when it wasn’t entirely their fault—was the right call. From homeowner tension to lessons in system design, this one covers the kind of real-world troubleshooting every tradesperson can relate to.