HVAC Service Management Explained: Dispatch, Parts, and Emergency Calls
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HVAC Service Management Explained: Dispatch, Parts, and Emergency Calls
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About this listen
When a customer loses heat in the middle of a Maine winter, the work starts long before a technician pulls into the driveway.
Eric and Bill talk with James Hovance, Service Manager at MidCoast Energy Systems, about what really happens behind the scenes of a service department. They discuss how dispatching, parts sourcing, and office decision-making keep jobs moving, customers safe, and crews supported, and why the work behind a desk can be just as demanding as the work in the field.
Learn more about Mid-Coast Energy Systems at midcoastenergysystems.com.
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