Episodes

  • Podscast 78 - Driving Loyalty - Spotlight on the Automotive Industry

    Podscast 78 - Driving Loyalty - Spotlight on the Automotive Industry
    Jul 7 2025
    The $3.5 trillion automotive sector is one of the most globally significant — and one of the most loyalty-challenged. In this episode, we tackle the complex relationship between manufacturers, dealers, and aftersales networks to explore how loyalty programs can truly influence choice of car brands. Our expert panel — Emily Walker (Arnold Clark, UK), Allie Fergusson (formerly Honda, USA), and David Parsons (Ellipsis, Australia) — break down the challenges, share practical insights, and reveal lessons that apply far beyond the auto industry.
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    34 mins
  • Newscast 24 - The Nordstrom Shift

    Newscast 24 - The Nordstrom Shift
    Jun 23 2025
    Nordstrom just made a bold move—ditching points at Nordstrom Rack in favor of a flat 5% discount. Some call it a downgrade. But is it really?
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    38 mins
  • Newscast 23 - The Loyalty Boomerang

    Newscast 23 - The Loyalty Boomerang
    Jun 8 2025
    Exploring the loyalty boomerang effect and the emotional cache of cobranded credit cards.
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    31 mins
  • Podcast 77 - Changing Customer Needs - 2025

    Podcast 77 - Changing Customer Needs - 2025
    Jun 3 2025
    In this podcast our panel explore how customer attitudes to loyalty and changing and what marketing professionals need to do to take account of these changes.
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    24 mins
  • Newscast 22 - Loyalty Exit Strategies

    Newscast 22 - Loyalty Exit Strategies
    May 12 2025
    Our prestigious Loyalty Roundtable enshrines loyalty program exit strategy best practices. Plus, a Porter Airlnes interview and the next segment in our Loyalty Works series.
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    39 mins
  • Podcast 76 - Fintec Loyalty - The next Big Thing?

    Podcast 76 - Fintec Loyalty - The next Big Thing?
    May 5 2025
    In this podcast we explore whether fintech loyalty is the next major frontier — and how it could reshape the future of loyalty programs worldwide. With special guests Vegar Wikhammer Heir, of Vipps Mobile Pay in Norway, Duncan Smith, of Zeal in London and Terry McMullen, of New World Loyalty in Australia.
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    44 mins
  • Newscast 21 - The Great Retail Acceleration

    Newscast 21 - The Great Retail Acceleration
    Apr 27 2025
    In this special report, Rick Ferguson searches for the intersection of retail technology and customer loyalty. With reports from London, Montreal, New York, and Toronto.
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    37 mins
  • Newscast 20 - Has Southwest Airlines lost the plot?

    Newscast 20 - Has Southwest Airlines lost the plot?
    Apr 13 2025
    The impact of Southwest's recent changes to customer loyalty, the demise of Canada's Hudson's Bay Co, and the future of Ulta Beauty Rewards.
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    38 mins