Episodes

  • Newscast 22 - Loyalty Exit Strategies

    Newscast 22 - Loyalty Exit Strategies
    May 12 2025
    Our prestigious Loyalty Roundtable enshrines loyalty program exit strategy best practices. Plus, a Porter Airlnes interview and the next segment in our Loyalty Works series.
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    39 mins
  • Podcast 76 - Fintec Loyalty - The next Big Thing?

    Podcast 76 - Fintec Loyalty - The next Big Thing?
    May 5 2025
    In this podcast we explore whether fintech loyalty is the next major frontier — and how it could reshape the future of loyalty programs worldwide. With special guests Vegar Wikhammer Heir, of Vipps Mobile Pay in Norway, Duncan Smith, of Zeal in London and Terry McMullen, of New World Loyalty in Australia.
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    44 mins
  • Newscast 21 - The Great Retail Acceleration

    Newscast 21 - The Great Retail Acceleration
    Apr 27 2025
    In this special report, Rick Ferguson searches for the intersection of retail technology and customer loyalty. With reports from London, Montreal, New York, and Toronto.
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    37 mins
  • Newscast 20 - Has Southwest Airlines lost the plot?

    Newscast 20 - Has Southwest Airlines lost the plot?
    Apr 13 2025
    The impact of Southwest's recent changes to customer loyalty, the demise of Canada's Hudson's Bay Co, and the future of Ulta Beauty Rewards.
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    38 mins
  • Podcast 75 - Measuring Performance Across Markets

    Podcast 75 - Measuring Performance Across Markets
    Apr 6 2025
    Measuring loyalty is tough—especially across global markets. So how do the best brands do it? In this podcast, Pavel Los and Radek Hrachovec break down the strategies used by leading brands like Shell to measure success and compare loyalty program performance across regions.
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    34 mins
  • Newscast 19 - The Airline Status Wars

    Newscast 19 - The Airline Status Wars
    Mar 23 2025
    Has British Airways opened a Pandora’s box, or will the airline emerge largely unscathed from the status war they started?
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    35 mins
  • Newscast 18 - The Currency Effect

    Newscast 18 - The Currency Effect
    Mar 9 2025
    Loyalty currency has become a massive parallel economy and big business for global brands. How can your company get in on the action? By exploiting the Currency Effect.
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    33 mins
  • Podcast 74 - Making BIG program changes

    Podcast 74 - Making BIG program changes
    Mar 3 2025
    In our latest podcast, David Canty, Pavel Loss, and Iain Pringle dive into the strategies, challenges, and best practices for managing major program transformations. With expertise from JetBlue, IAG Airlines, Shell, IHG, and Starwood Hotels, this conversation is a must-listen for anyone navigating loyalty program evolution this year.
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    35 mins