In this episode of The Facilities Management Exchange, we sit down with three outstanding workplace professionals who are shaping the future of the industry. Their diverse backgrounds, impressive achievements, and unique perspectives make this a conversation you won’t want to miss.

James Murphy brings a wealth of experience and a reputation for excellence across the Facilities and Workplace landscape. Having successfully transitioned through multiple roles in his career, he now leads on a single, high-profile trophy contract. Beyond his operational expertise, James is also an author, soon to release his captivating series The Signal Wars. His blend of industry insight and creative vision makes his story one of the most fascinating in today’s FM space.

Matt “Lasagna-Topper” Brownlee joins us with deep experience as a Workplace Services Manager and a proven track record of delivering safe, efficient, and high-performing work environments. Originally from Australia, Matt made the leap to the UK and hasn’t looked back, throwing himself into some of London’s most impressive workplace projects. His global outlook and hands-on approach to workplace strategy bring a dynamic energy to the discussion.

Alex McCann rounds out the panel as a seasoned Facilities Specialist with a strong history in the real estate sector. His expertise spans negotiation, budgeting, operations management, and sales management, making him a versatile force within FM. With a BA (Hons) in Drama: Theatre & Television from the University of Winchester, Alex brings a unique blend of creativity and operational discipline—an uncommon combination that elevates his approach to workplace and facilities solutions.

In this episode, you can expect an engaging mix of industry insights, personal stories, and a few unexpected twists. We explore:

• The unique paths each guest took into the Facilities and Workplace industry
• Why mentorship matters — and how it can shape a career
• The toughest challenges professionals face, and practical strategies to overcome them
• The complexities of managing multiple sites and delivering consistent excellence
• The role a supportive partner plays in professional success
• Long-term goals, ambitions, and what drives our guests forward
• A surprising detour into the Pyramids… and even Zombies
• A sneak peek at The Signal Wars, James Murphy’s upcoming series
• Core principles for building positive, high-performing work environments
• How AI is set to reshape the workplace of the future

In this episode of The Facilities Management Exchange, we sit down with three outstanding engineers whose careers in Facilities Management are truly inspiring.

Ally MacIver is an accomplished Engineering and Technical Services Manager with a distinguished track record across building management, logistics, and the supply chain sector. His breadth of experience and leadership speaks for itself.

Joshua Slade, the youngest guest on the panel, currently serves as Technical Manager at the Museum of London. Josh is a standout example for early-career professionals, demonstrating just how much can be achieved in a short period of time through dedication and skill.

Damian MacManus, an armed forces veteran from New Zealand, has built an impressive engineering career following his military service and now works at JLL. Throughout the episode, Damian shares invaluable insights drawn from both his service background and his years in the FM industry.

In this episode, you’ll hear discussions on:

• Remembrance Day
• Transitioning from military service into Facilities Management
• Different management styles within FM
• Salary potential across the FM profession
• Recruitment and marketing to the next generation
• The role of AI in engineering
• “Ghosties” and other on-the-job stories

In this episode of The Facilities Management Exchange, we sit down with three facilities leaders whose careers prove there’s no single route into FM — but passion, resilience, and people-first values will take you far.

Ciara Murphy brings over 20 years of experience in facilities and property management, known for her personable yet highly professional approach. With a natural ability to form strong relationships with clients, teams, and occupiers, she shares how human connection remains at the heart of successful FM.

Zoe Bond offers a dynamic perspective shaped by commercial space optimisation, hospitality management, and large-scale operational leadership. With deep expertise in governance, change management, and project mobilisation, she discusses how strong leadership and team culture can transform multi-site success.

Charlie Massey-Reed didn’t start his career planning to work in FM — but like many, he discovered the industry by accident and never looked back. His journey showcases how hard work, curiosity, and drive can lead to an impactful career at one of the top firms in the sector.

Together, they reflect on the defining moments shaping their careers and the sector as a whole. From the unexpected paths that led them into FM, to the impact of COVID-19 on workplace culture and operations, the conversation uncovers what keeps great people in this industry. They also explore the evolving role of AI in the FM landscape and share grounded advice for anyone building — or considering — a future in facilities management.

Whether you’re new to FM, leading multi-site operations, or simply passionate about the profession, this episode offers a thoughtful look at why FM remains such a rewarding space to build a career.