#13 - Discovering Consultancy - Darien Jay, Debra Watson and Sharlene Rhoden
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#13 - Discovering Consultancy - Darien Jay, Debra Watson and Sharlene Rhoden
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Summary
Welcome to Episode #13 of The Facilities Management Exchange
Today we’re joined by Darien Jay, Sharlene Rhoden and Debra Watson for a deep dive into the world of Facilities Management consultancy — how people enter the industry, what keeps them there and how relationships, value creation and adaptability define long-term success.
This episode explores three very different career journeys into FM, and what they reveal about the realities of consultancy, networking, and staying relevant in a rapidly evolving sector.
In this episode expect:
• How each guest found their way into Facilities Management
• The honest answer to what keeps people in the industry
• Why great consultants are defined by being problem solvers
• The role of relationships in FM
• How supplier ecosystems often drive the most innovative thinking in FM
• The importance of networking
• Honest reflections on over-promotion
• Why FM is still largely meritocratic
• The growing impact of AI and technology
• How COVID reshaped working patterns
This is a candid, practical and insight-packed conversation on what consultancy really looks like inside FM — from career lessons and commercial realities to the future of technology, talent and workplace culture.