The CX Podcast R&R

By: Rhian Huxtable & Richard Knight
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  • Summary

  • Creating and delivering the best customer experiences is the single most important thing that businesses can do today. Give yourself some R&R time and think about the experience you are giving your customers. Rhian Huxtable is an award-winning, nationally recognised CX specialist with a passion for improving the experience business gives its customers. Richard Knight is the ’customer experience bloke’ who works across multiple sectors to close the perception gap between a business and its customers to deliver success for both parties.
    Rhian Huxtable & Richard Knight
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Economics
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Episodes
  • Episode 81 - How can one more coffee help your business in 2025?

    Episode 81 - How can one more coffee help your business in 2025?
    Mar 14 2025

    In this episode join Richard and Rhian from insight6 warble about how cost cutting in the new financial year can impact CX and how another coffee could be the answer! Plus you can also access the FREE CX Checker. What level of CX does your business currently deliver?

    FREE CX Checker quiz - https://cxchecker.scoreapp.com

    This podcast is produced by insight6 - www.insight6.com
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    10 mins
  • Episode 80 - Get great CX in your business in 2025

    Episode 80 - Get great CX in your business in 2025
    Feb 14 2025

    In this episode join Richard and Rhian from insight6 warble about what to expect in 2025, how deliver great cx and how to access the FREE CX Checker. What level of CX does your business currently deliver?

    FREE CX Checker quiz - https://cxchecker.scoreapp.com

    This podcast is produced by insight6 - www.insight6.com
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    26 mins
  • Episode 79 - CX Top Tips from Wales with Mel Evans

    Episode 79 - CX Top Tips from Wales with Mel Evans
    Jul 19 2024

    In this episode join Richard and Rhian from insight6 as they talk to their colleague from Wales, Mel Evans, all about top tips for attractions, leisure and hospitality companies as we enter the holiday season.

    This podcast is produced by insight6 - www.insight6.com
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    22 mins

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