In this episode, William and Chantal explore the world of litigation and its impact on claims professionals. They discuss the role of adjusters in the litigation process, the importance of effective communication with clients, and the unique challenges faced by elderly individuals on Medicare when filing claims. The episode also covers the 'duty to defend' in insurance policies, handling cases involving attorneys, and the procedures and implications of filing a lawsuit.

Chantal shares valuable insights from her book, "The Art of Adjusting®," while both hosts emphasize the need for prompt and clear communication to prevent potential bad faith claims. Listen to gain a thorough understanding of these crucial aspects of claims adjusting and learn how to handle the complexities of litigation successfully.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

Welcome to Episode #41 of "The Art of Adjusting® Podcast" - your go-to resource for expert insights and practical tips on navigating the world of claims adjustment. In this episode, join hosts William Auten and Chantal Roberts as they discuss the challenges of assessing damages in insurance claims.

To read more on the topic of determining the value of claim settlements, be sure to check out the latest ACM Blog Post on the topic.

From property damage to bodily injury claims, William Auten and Chantal Roberts explore the complex task of evaluating special and general damages, unpacking common misconceptions and debunking myths along the way. Drawing from their extensive experience in the field, they share real-world examples and practical strategies for accurately valuing claims while ensuring fairness and ethical integrity.

Tune in as they discuss topics such as replacement costs vs. actual cash value, the concept of betterment, diminished value in automobile claims, and the challenges of determining liability and negotiating settlements. Whether you're a seasoned claims adjuster or just starting out in the industry, this episode provides valuable insights to enhance your expertise and empower you to navigate the complexities of claims adjustment with confidence.

Interested in learning more? Check out the latest titles by Chantal Roberts:

- Once Upon A Claim: Fairy Tales to Protect Your Ass(ets)
- The Art of Adjusting: Writing Down the Unwritten Rules of Claims Handling

Don't miss out on this informative and engaging conversation on "Deciphering Damages" - only on "The Art of Adjusting® Podcast." Subscribe now and join us as we continue to explore the art and science of claims adjustment, one episode at a time.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

Join William Auten and Chantal Roberts in this insightful episode of The Art of Adjusting® Podcast as they examine key legal concepts of negligence in the insurance industry. This episode explores topics such as negligence per se, premises liability involving trespassers, licensees, and invitees, along with the principles of strict liability. Discover how these legal frameworks affect insurance claims and the responsibilities of policyholders, illustrated with practical examples and a unique fairy-tale twist.

In this discussion, they illuminate the complexities of liability and policy language, using a captivating story involving Rapunzel. Learn more about how these issues impact insurance claims by visiting Auten Claims Management, where you can find out how ACM aids insurance companies and self-insured entities in investigating third-party liability claims. Explore the depths of claims adjusting at The Art of Adjusting, where you can also learn about the author Chantal Roberts and her publications. Don’t miss out on Chantal Roberts' new book, “Once Upon a Claim,” available at Bookshop.org. Secure an advance copy and immerse yourself in a world where fairy tales, nursery rhymes, and fables do more than entertain—they educate on the essentials of property and casualty insurance and claims. Roberts turns the potentially daunting subject of insurance into an engaging and accessible guide for confidently navigating claims with insight and authority.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

Exploring Depreciation of Labor and Materials

In this episode of The Art of Adjusting® Podcast, William Auten and Chantal Roberts navigate the complexities of depreciation in insurance claims, focusing on labor and materials. They kick off with an examination of depreciation, from wear and tear to obsolescence, highlighted by insights from Depreciating Materials Only vs. Depreciating Labor and Materials Together. Discussion points include the importance of detailed planning, accurate documentation, and involving insurance contractors early to streamline claims processing.

Methods to Calculate Actual Cash Value

William and Chantal discuss calculating actual cash value, covering market value, the broad evidence rule, and policy implications. Learn more about the depreciation debate by checking our this blog on the topic of Depreciation of Labor and Materials, as well as insights on the depreciation of labor from the National Association of Mutual Insurance Companies.

Debating Depreciation of Labor in Insurance Claims

The debate on depreciating labor within a claim is evaluated, focusing on legal standards for actual cash value and third-party claims. The hosts focus on clearing up misconceptions and how to form best practices on depreciating labor, overhead, profit, and sales tax.

William Auten and Chantal Roberts offer invaluable insights for insurance professionals and adjusters on the "depreciation of labor" in insurance claims. Episode #39 is a must-listen for those refining claims handling or seeking insights on insurance adjustments.

Additionally, Chantal Roberts' upcoming book, Once Upon a Claim: Fairy Tales to Protect Your Ass[ets], releasing May 11, 2024, provides a deeper dive into claims adjustment. Don't miss the chance to win a free print copy of this essential guide for navigating insurance claim complexities.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

Chantal Roberts and William Auten unpack the complexities of insurance contracts and the vital role of claims adjusters. Their discussion spans crucial topics from the skills required to understand insurance policies, the implications of 'hold harmless' agreements in leases, to the intricacies of additional insured status and insurer obligations. Through hypothetical scenarios, they illustrate the responsibilities and challenges adjusters face in tenant-landlord disputes and construction contract liabilities.

This episode also explores the significance of contract reviews, especially concerning indemnification, subrogation, and insurance policy endorsements and exclusions. William and Chantal emphasize the importance of continuous learning and legal consultation in navigating the landscape of insurance claims.

Learn more about our services at Auten Claims and gain insights from CMR Consulting by visiting CMR Consulting. Additionally, don't miss out on Chantal’s insightful book, Art of Adjusting®, available now.

In this episode, Chantal also endorses Coverage Opinions (https://coverageopinions.info/) as an invaluable resource for staying informed on insurance coverage issues, reflecting the podcast's commitment to enhancing industry knowledge and practice.

This episode not only offers a wealth of knowledge for claims adjusters at all levels but also underscores the ongoing need for expertise, clarity, and effective communication in the management of insurance claims.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

In this episode of "The Art of Adjusting® Podcast," hosts Chantal and William discuss the intersection of history, legal intricacies, and the dynamic world of insurance claims. They take a journey from the ancient Egyptian invention of leap years to the details that define modern insurance policies, focusing on the important aspects of policy effective dates, the legalities surrounding backdating, and the multifaceted nature of insurance claims.

Learn more about our services at Auten Claims and gain insights from CMR Consulting by visiting CMR Consulting. Additionally, don't miss out on Chantal’s insightful book, Art of Adjusting®, available now.

This episode explores the often-overlooked implications of leap years on insurance policies and the statutes of limitations, providing a comprehensive overview that blends historical insight with contemporary challenges. The episode navigates through intricate scenarios, including the adjudication of fire losses that extend across multiple policy periods and the forensic examination of security camera footage essential for substantiating claims.

You will want to check out Chantal’s blog post on the statutes of limitations across various states, offering listeners a valuable resource for navigating this legal landscape. Adding an intriguing layer to the episode, both Chantal and William share their perspectives on the flat-earth theory, and the podcast takes a final position on this contentious debate!

This episode also shines a spotlight on Barry Zalma's "The Compact Book of Adjusting Property Claims – Fourth Edition," released on January 2, 2024. This invaluable resource, available in Kindle, paperback, and hardback formats, provides updates, clarifications, and additional material crucial for both the seasoned adjuster and the insurance coverage lawyer. It serves as a primer for first-party property adjusters, emphasizing the policyholder's responsibility to present a sworn proof of loss within a stipulated timeframe—a principle underscored by a century of legal precedent.

Get your copy here:

Kindle E-book

Paperback

Hardcover

Whether you're a professional in the insurance industry eager to expand your knowledge or a newcomer intrigued by the complexities of insurance claims, this episode offers deep insights and engaging discussion on topics that significantly impact the field.

Tune in to "The Art of Adjusting® Podcast" for a blend of historical anecdotes, legal expertise, and practical ad

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.

In this episode we discuss the complex intersection of artificial intelligence (AI), deepfake technology, and cybersecurity within the insurance claims handling process. Our distinguished panel, including Chantal Roberts, William Auten, and Sean C. Griffin, addresses the escalating threat of voice impersonation and email scams powered by AI. There is an urgent need for enhanced vigilance and sophisticated verification methods to thwart financial fraud from bogus invoices and wire instructions.

Learn more about our services at Auten Claims and gain insights from CMR Consulting by visiting CMR Consulting. Additionally, don't miss out on Chantal’s insightful book, Art of Adjusting®, available now.

This episode examines the intricacies of adjusting cyber claims, detailing the investigative steps required to accurately assess incidents and the varying challenges presented by different cybersecurity breaches. The potential for AI-driven bias in claims adjusting is analyzed, with a focus on ensuring that such technologies are managed with transparency and accountability to prevent discriminatory practices.

This discussion addresses the shifting dynamics of insurance fraud, underscored by the emergence of deepfake technology and its implications for the industry. The conversation also covers the critical aspects of cybersecurity insurance and the limitations faced by current policies in effectively responding to cyber incidents.

Sean C. Griffin shares insights into his forthcoming speaking engagements, and for more information check out Mr. Griffin’s upcoming events here:

FDCC Winter Meeting in Florida: The Federation of Defense & Corporate Counsel Winter Meeting

Sean C. Griffin on LinkedIn for additional cybersecurity advice: Sean C. Griffin's LinkedIn

For anyone involved in insurance claims or interested in the evolving role of AI in cybersecurity, this episode provides crucial strategies and knowledge to navigate the challenges at the confluence of technology and insurance fraud.

For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.

To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.

Promotions:

• Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
• The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.