The Art Of Hospitality cover art

The Art Of Hospitality

The Art Of Hospitality

By: The Art Of Hospitality Podcast
Listen for free

About this listen

 Welcome to "The Art of Hospitality," where the Operator meets the Philosopher to unravel the intricate tapestry of the vacation rental industry. Led by Conrad O'Connell, the Digital Strategist who turns clicks into bookings, and hosted by Scott Fasano, the "Operator," and Adam Norko, the "Philosopher," our podcast presents a trinity of perspectives that uniquely positions us at the intersection of practical operations, philosophical depth, and digital innovation. We tackle the gamut—marketing strategies, guest relations, property management, and internal operations—all while keeping an eye on the ever-changing landscape of our industry. This isn't just about running a vacation rental management business; it's about mastering the Art of Hospitality, where operational precision and thought leadership intersect to create extraordinary experiences. So, if you're keen on listening to discussions that marry tactical excellence with intellectual depth, all underpinned by game-changing digital strategies, you're in the right place. Join us as we redefine what it means to excel in the vacation rental industry.@ 2025 The Art of Hospitality Podcast. All Rights Reserved. Economics Management Management & Leadership Marketing Marketing & Sales
Episodes
  • Summer 2025 Grab Bag (With Adam Norko & Conrad O'Connell)

    Summer 2025 Grab Bag (With Adam Norko & Conrad O'Connell)
    Aug 27 2025

    In this episode, we're solo dolo to chat on a grab bag of topics: AI, building apps, tech stack, marketing, how Summer 2025 went in the industry and a lot more! Don't worry - guests return next week.

    Enjoy!

    ⭐️ Links & Show Notes

    • Adam Norko
    • Conrad O'Connell
    Show More Show Less
    40 mins
  • Hands On With Top Performing Properties Is Hard Work (With Erin Lenhardt)

    Hands On With Top Performing Properties Is Hard Work (With Erin Lenhardt)
    Aug 20 2025

    In this episode, we're joined by Erin Lenhardt of The Brighthouse to talk building, market focus, design of winning STRs, guest experience, investing and a LOT more...

    Enjoy!

    ⭐️ Links & Show Notes

    • Adam Norko
    • Conrad O'Connell
    • The Brighthouse
    • Erin Lenhardt
    Show More Show Less
    51 mins
  • This Expert Says Almost Every Vacation Rental Manager Is Doing Design All WRONG (With Mark Lumpkin)

    This Expert Says Almost Every Vacation Rental Manager Is Doing Design All WRONG (With Mark Lumpkin)
    Aug 13 2025

    In this episode, we're joined by Mark Lumpkin of STR Cribs to talk all things, design, returns, performance of commodity listings vs designed listings, where most property managers fail, winning on Airbnb, how to get more bookings with design and a LOT more. Buckle up.

    Enjoy!

    ⭐️ Links & Show Notes

    • Adam Norko
    • Conrad O'Connell
    • STR Cribs
    • Mark Lumpkin
    Show More Show Less
    54 mins
No reviews yet
In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.