Katie Robinson and Christopher Parsons join the podcast to talk about how LS3P’s knowledge management program evolved from a marketing necessity into a strategic advantage. We discuss the origins of their Data Manager program, how they’ve integrated firm-wide data into their intranet platform “Frank,” and why they’ve embraced AI-powered search to democratize access to knowledge. A highlight of the conversation is LS3P’s “Expert Hours” initiative—casual, recorded conversations with subject matter experts that capture invaluable, often untapped knowledge. Katie explains how these recordings are now being repurposed for marketing, onboarding, and learning, creating a flywheel of knowledge-sharing across the firm.

To learn more about Katie Robinson and Christopher Parsons, see the full show notes with links at https://trxl.co/202

To get more great conversations with AEC technology leaders on the TRXL podcast please visit https://trxl.co

_____

Episode Sponsors:

Knowledge Architecture

Knowledge Architecture builds knowledge management software for AEC firms. Our flagship software product is Synthesis, the leading Intranet + AI Search solution for AEC firms. Synthesis integrates with common industry software like Deltek, Unanet, Newforma, and OpenAsset. Founded in 2009, Knowledge Architecture is privately-held, employee-owned, and passionate about co-creating and sharing best practices to advance the state of knowledge management in the AEC industry. Learn more at https://www.knowledge-architecture.com/.

-----

Sign up to become a TRXL member.

• Free members get email notifications when new episodes are released and when new posts are published on TRXL.co
• Paid supporters of TRXL+ get ad-free podcast episodes, full show notes, and exclusive Leadership Edge email newsletters from TRXL

Provide feedback for this episode at https://trxl.co/feedback

Phil Putnam joins the podcast to talk about what it really takes to lead in today’s workplace. We explore his “Give to Get” leadership framework, the staggering cost of employee turnover, and why loyalty no longer means what it used to. From generational shifts in motivation to the myth of paycheck-based performance, Phil shares practical strategies for building teams that thrive—starting with understanding what people actually want from their work. Whether you’re in firm leadership or just stepping into management, this conversation will change how you think about leadership, retention, and the future of work in AEC.

To learn more about Phil Putnam, see the full show notes with links at https://trxl.co/201

To get more great conversations with AEC technology leaders on the TRXL podcast please visit https://trxl.co

_____

Episode Sponsors:



AVAIL

AVAIL's content management system (CMS) simplifies access to your firm's content in one easy-to-use platform. Search and access files from anywhere, create standards-compliant models, streamline documentation, and onboard new hires faster. Try AVAIL for free and request a demo at https://getavail.com

Confluence Events & Podcast

Join AEC industry technology leaders at Confluence, a series of in-person events and a podcast fostering conversations between firms and tech companies to support innovation. Learn more, explore upcoming events, and listen to podcast episodes at https://confluence.getavail.com

TRXL Leadership Edge

TRXL's AEC Leadership Edge newsletter delivers insights on architectural practice and technology for busy professionals. Each edition features analysis of podcast conversations, key takeaways for AEC leaders, and concise episode summaries.

Ready to gain your leadership edge? Join TRXL+ today and never miss an insight that could transform your practice.

-----

Sign up to become a TRXL member.

• Free members get email notifications when new episodes are released and when new posts are published on TRXL.co
• Paid supporters of TRXL+ get ad-free podcast episodes, full show notes, and exclusive Leadership Edge email newsletters from TRXL

Provide feedback for this episode at https://trxl.co/feedback

Nathan Miller joins the podcast to talk about why most digital transformations in AEC fail, and what to do about it. In this milestone 200th episode, we discuss the high cost of misalignment between strategy, culture, and operations, the dangers of tool chasing without purpose, and the critical role of authenticity in building sustainable, tech-enabled practices. Nate also shares his “smarts, health, and fitness” framework for assessing digital readiness, and we explore how firms can create lasting change by starting with who they really are. And of course we talk a lot about AI too.

To learn more about Nathan Miller, see the full show notes with links at https://trxl.co/200

To get more great conversations with AEC technology leaders on the TRXL podcast please visit https://trxl.co

_____

Episode Sponsors:

AVAIL

AVAIL's content management system (CMS) simplifies access to your firm's content in one easy-to-use platform. Search and access files from anywhere, create standards-compliant models, streamline documentation, and onboard new hires faster. Try AVAIL for free and request a demo at https://getavail.com

Confluence Events & Podcast

Join AEC industry technology leaders at Confluence, a series of in-person events and a podcast fostering conversations between firms and tech companies to support innovation. Learn more, explore upcoming events, and listen to podcast episodes at https://confluence.getavail.com

TRXL+ Membership

This episode of TRXL is brought to you by TRXL+ members! Join our community of supporters to get exclusive benefits like ad-free episodes and our AEC Leadership Edge newsletter. Your support keeps these valuable conversations going. Click here to learn more and become a member today.

-----

Sign up to become a TRXL member.

• Free members get email notifications when new episodes are released and when new posts are published on TRXL.co
• Paid supporters of TRXL+ get ad-free podcast episodes, full show notes, and exclusive Leadership Edge email newsletters from TRXL

Provide feedback for this episode at https://trxl.co/feedback