Are you a web designer looking to streamline your workflow and enhance the client experience? In this episode of the Systems Rehab Podcast, host Kenniqua Lewter sits down with Christy Price, a Squarespace designer with 20+ years of experience, to talk about building efficient systems, balancing creative energy, and delivering high-quality websites without the overwhelm.

Christy shares how she structures her weeks with theme days and time blocking, why she avoids juggling multiple client projects at once, and how she keeps her client onboarding simple yet effective. You’ll also hear how she integrates tools like Squarespace, Acuity, and HoneyBook into her process, plus the behind-the-scenes of her two-day template builds vs. custom two-week builds.

What you’ll learn in this episode:

• How to use theme days and time blocking to stay focused and avoid task switching.
• The importance of showing clients a homepage first before building out the full site.
• Christy’s approach to client onboarding, proposals, and discovery calls.
• Why refining and “battle-testing” your systems matters before scaling.
• How Christy uses feedback loops and offboarding to continuously improve.

If you’re a Squarespace designer, web designer, or service provider, this episode will give you a clear look at how to create client-friendly processes that keep projects moving smoothly while protecting your energy and creativity.

Connect with the guest, Christy Price

Website: https://christyprice.com/

Instagram: Follow Christy on IG

The Website Designer's Playbook (affiliate link)

Connect with the host, Kenniqua Lewter

🌿Work With Me: www.yoursystemspro.com

🌿Let's keep the conversation going. Feel free to send me DM on Instagram @kenniqua.lewter or Threads.

🌿Follow me on YouTube, @KenniquaLewter

Send Me A Text!

Ready to finally streamline your service-based business with HoneyBook? Head over to yoursystemspro.com to get started.

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Are you losing clients or struggling to keep them happy, even though you provide amazing services? The problem isn’t your skill; it’s the gaps in your client experience. In this live session, I break down how high-performing service providers use client experience systems to streamline every step, from inquiry to offboarding.

In this episode of Systems Rehab Live, I’m breaking down:

✅ Why client experience is more than just “being nice” or delivering quality work
✅ How small gaps in communication and process kill retention and referrals
✅ Three client experience systems you can implement today to keep clients coming back

I’ll also share a personal story from an underwhelming nail salon visit (spoiler: the pedicure looked good, but the experience left me questioning if I’d ever go back). It’s proof that results alone don’t guarantee repeat business.

What You’ll Learn in This Episode

1. How to design an aligned inquiry-to-onboarding flow so clients get clear next steps from the moment they reach out.
2. Why communication matters—and how proactive updates build trust and eliminate guesswork.
3. The power of systemized offboarding + feedback to generate repeat bookings, testimonials, and referrals on autopilot.

By the end of this episode, you’ll know how to build a seamless client experience that creates happy, loyal clients who return (and send others your way).

🌿Prefer to watch the video? Check it out on YouTube.

🌿Work With Me: www.yoursystemspro.com

🌿Let's keep the conversation going. Feel free to send me DM on Instagram @kenniqua.lewter

🌿Follow me on YouTube, @KenniquaLewter

Send Me A Text!

Ready to finally streamline your service-based business with HoneyBook? Head over to yoursystemspro.com to get started.

Support the show

Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

In this episode of the Systems Rehab Podcast, I sit down with Cassandra Barrett, a powerhouse business operations consultant, to unpack what it really takes to scale a business into an agency model.

And here’s the fun part: instead of just keeping it theory-based, Cassandra actually used my business as the example. Since I’ve been exploring what it could look like to grow into an agency in the future, she walked me through step by step how to think about scaling, delegation, and building a sales process that doesn’t feel overwhelming.

We talk through:

• The shift from solo entrepreneur to agency owner
• How to delegate effectively without losing your personal touch
• Why building relationships in sales is more powerful than quick wins
• The balance between inbound and outbound marketing
• How systems can help you stop chasing every client and start scaling sustainably

If you’ve been thinking about growing beyond just yourself or you’ve wondered what it really looks like to build an agency model that aligns with your revenue goals, this episode gives you a front-row seat to that process.

Connect with the guest, Cassandra Barrett, Senior Business Analyst + Ops of Handled Oc. Visit her website at www.handledoc.com and follow on LinkedIn

Connect with the host, Kenniqua Lewter

🌿BOOK YOUR FREE 20-MINUTE CLARITY CALL HERE

🌿Work With Me: www.yoursystemspro.com

🌿Join me live every Tuesday at 12PM EST for our Behind-the-Systems series, where service providers get an inside look at the systems, tools, and strategies that are driving real results in my business and my clients’. Each session is packed with actionable insights, live Q&A, and candid conversations to help you simplify, organize, and grow with confidence. JOIN HERE

🌿Let's keep the conversation going. Feel free to send me DM on Instagram @kenniqua.lewter

🌿Follow me on YouTube, @KenniquaLewter

Send Me A Text!

Ready to finally streamline your service-based business with HoneyBook? Head over to yoursystemspro.com to get started.

Support the show

Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.