Join us in this episode of Symplicity Conversations as we dive into the impactful world of nonprofit work with Becki Postma, Chief Impact Officer, and Kevin Nelson, Director of Donor Development, from Heart of West Michigan United Way.

Discover their inspiring journeys into the nonprofit sector and how they are leveraging technology to address evolving community challenges. Learn about the transformative programs they lead, such as eviction prevention and the 211 helpline, and how these initiatives are creating meaningful change.

Whether you're interested in volunteering, donating, or simply understanding more about the nonprofit landscape, this episode is packed with insights on building a better community.

Don't forget to subscribe for more inspiring stories from leaders shaping the future of business, technology, and community.

Chapters

(00:00) Welcome to Simplicity Conversations + Quote of the Day
(01:20) Becky’s Journey From Banking to United Way
(03:20) Kevin’s Nonprofit Path and “Right Track” Moments
(05:40) United Way’s Mission, History, and Local Impact
(11:40) Behind-the-Scenes Realities of Nonprofit Work
(15:45) Technology, Data, and AI Powering the Mission
(22:50) Key Programs: 211, Eviction Prevention, VITA, Volunteering
(31:10) Partner Agencies, Impact Areas, and Grassroots Support
(33:30) COVID-era Evolution and United Way as Community Builder
(38:50) How to Get Involved and Make an Impact

In this episode of Symplicity Conversations, we dive into the transformative journey of Jaclyn Harrison, a dynamic leader and soon-to-be author. Discover how a chance encounter with a book sparked her creative courage to pursue writing, leading to the development of a captivating fictional series. Jaclyn shares her insights on embracing creativity, overcoming self-doubt, and the power of networking and support. Tune in to explore how simple moments can lead to profound changes and learn about Jaclyn's upcoming book series. Don't miss this inspiring conversation on leaning into creativity and rewriting your story! Subscribe to our channel for more episodes featuring leaders shaping the future.

Chapters
(00:00) Answering the Creative Call
(00:35) Meet Jacqueline Harrison
(01:10) The Inforum Dinner That Changed Everything
(02:17) Discovering Big Magic & Creative Permission
(06:03) Missed Ideas & Finally Acting on the Spark
(09:46) Inside Jacqueline’s Book: A Teenage Insomniac’s Mission
(15:41) Building an Eight-Book Universe
(17:55) The Power of Women Supporting Women
(23:39) Rethinking Networking & Leading With Value
(26:07) Surrendering to the Story
(32:46) Finding and Nurturing Your Spark
(40:01) Flipping the Record: Choosing a New Path

Join us on this episode of Symplicity Conversations as we dive into the world of conversational intelligence with Chris Adomaitis, a key player at Omilia and a leading voice in AI engineering. Discover how AI and automation are transforming customer experiences and hear Chris share insights from his journey in the industry. Learn about the balance between AI-driven automation and the human touch, and explore how businesses can leverage data to enhance efficiency and create new opportunities. Whether you're a business leader or tech enthusiast, this episode offers valuable perspectives on the future of AI in customer service. Don't miss out—subscribe now for more insights from industry leaders shaping the future of business!

Chapters

(00:00) The Power of Voice in Customer Experience
(00:15) Data Readiness: The Key to Successful AI Implementation