Go to the Quiz: https://learningbritishaccent.com/present-perfect-past-simple-quiz/

Receptionist: "Good afternoon, Customer Services, Rachel speaking."

Caller: "I've been trying to get through for half an hour! This is ridiculous!"

Receptionist: "I'm very sorry you've had trouble reaching us. Let me see how I can help you today."

Caller: "I need to speak to someone about my order — right now!"

Receptionist: "Of course. May I take a few details, and I'll transfer you to the appropriate department immediately?"

Caller: "Fine. It's order number 54321."

Receptionist: "Thank you. I'll pass this straight on to the Orders Team. One moment, please."

Receptionist: "Good morning, IT Support, Megan speaking."

Caller: "Oh, um, hello. I'm not sure if I've called the right number. I need help with my laptop..."

Receptionist: "No problem at all — you're through to IT Support. Let’s see if I can help."

Caller: "It's just... it's not turning on properly, and I don't know what to do."

Receptionist: "I completely understand. Could I take your name and your department, please?"

Caller: "Yes, it's Olivia Patel from Marketing."

Receptionist: "Thank you, Olivia. Let me just check which technician is available, and I’ll get someone to give you a call back shortly."

Caller: "Alright, thanks very much."

Receptionist: "You're very welcome. We'll be in touch as soon as possible."

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Link to Quiz:

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[At the office – taking and leaving a message]

Receptionist: "Good afternoon, Marketing Department, Sarah speaking."

Caller: "Oh, hello, could I speak to Laura, please?"

Receptionist: "I'm terribly sorry, Laura’s away from her desk at the moment.

Would you like to leave a message?"

Caller: "Yes, could you ask her to give me a ring when she's back? It's Anna from Premier Solutions."

Receptionist: "Of course — Anna from Premier Solutions. Could you just spell 'Premier' for me, please?"

Caller: "Certainly — that's P-R-E-M-I-E-R."

Receptionist: "Thank you. And could I take a contact number, just in case?"

Caller: "Yes, it's 07983 456 210."

Receptionist: "Perfect, I'll make sure she gets the message."

[At the office – receptionist taking a detailed message]

Receptionist: "Good morning, Finance Department, Emily speaking."

Caller: "Hello, could I speak to Priya Sharma, please?"

Receptionist: "I'm afraid Priya’s in a meeting at the moment. Would you like to leave a message?"

Caller: "Yes, please. Could you ask her to send me the updated invoice?"

Receptionist: "Of course. Could I take your name, please?"

Caller: "Yes, it's Jessica Morgan."

Receptionist: "Thank you, Jessica. And could I take your email address, just in case she needs to send it directly?"

Caller: "Certainly — it's j.morgan at linfield hyphen group dot co dot uk."

Receptionist: "Just to confirm, that's J dot Morgan at Linfield hyphen Group dot co dot uk?"

Caller: "That's right."

Receptionist: "Lovely, I'll pass the message on as soon as Priya is free."

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Want to get in touch ? Email: mail@learningbritishaccent.com

Want the British Accent Training Courses? Details: https://learningbritishaccent.com/bundle/

12 month subscription: https://learningbritishaccent.com/product/british-accent-bundle-12-month-access-2/

Indian speakers mini course: https://learningbritishaccent.com/product/speak-english-with-a-british-accent-for-indian-speakers/

Support The Podcast

Donate: PayPal.Me/britishaccentAlison

Buy me a coffee : https://ko-fi.com/learningbritishaccent52110

Daily emails : https://learningbritishaccent.com/newsletter/

Follow me on TikTok:@learningbritishaccent

Try recording yourself playing each role. Play it back and why not compare your version with mine on this week’s podcast episode.

Receptionist: "Good afternoon, Bright Solutions, Sarah speaking."

Caller: "Hi, I’m calling about my invoice."

Receptionist: "Of course—let me just pull up your details. Could I take your reference number?" (↑)

Caller: "It’s INV-4567."

Receptionist: "Thank you. I’ll check this now… Yes, I can see it here. I’ll email a copy straight over." (↓)

Caller: "Great, thanks!"

Receptionist: "You’re welcome. Is there anything else I can help with?" (↑)