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Sorry, It's Discontinued

Sorry, It's Discontinued

By: Hilary
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About this listen

Sorry, It’s Discontinued is a podcast that highlights the reality of retail and takes you behind the counter of the luxury beauty, fragrance, and fashion retail world. Hosted by Hilary, a former business manager with over 25 years in brands like Chanel, Tom Ford, Clarins, and Prescriptives, this show is full of retail stories and insider perspectives from Hilary and fellow Retail Warriors who know first hand what retail is like.

The first 10 episodes introduced listeners to some of the incredible people working in the industry. Now, the podcast shifts deeper — into the real experiences of what it’s like working in retail and navigating this industry now a days.

From the heartbreak of a favorite lipstick being discontinued, to corporate store visits and the unfiltered truth about working in retail, Hilary delivers stories that are honest, funny, and relatable. She dives into the daily realities of beauty advisors, style advisors, makeup artists, freelance artists, and commission-based associates, sharing the glamour, the grit, and everything in between.

This is for my retail family — and for all of us who are customers and want to know what really happens behind the counter. Have a seat and join us, with new episodes every Thursday.

© 2025 Sorry, It's Discontinued Art Career Success Economics Social Sciences
Episodes
  • What Makes a Great Retail Leader: Trust, Respect, and the Human Side of Leadership

    What Makes a Great Retail Leader: Trust, Respect, and the Human Side of Leadership
    Dec 23 2025

    What makes a great leader in retail?

    In this Mini episode, Hilary shares what truly defines strong leadership behind the counter — from trust and respect to emotional labor and leading with humanity. Drawing from her experience as a former luxury beauty manager, she breaks down how great leaders support schedules, use individual strengths, recognize effort, and create environments where teams feel valued and empowered.

    This episode also touches on the emotional labor of retail and why compassionate, thoughtful leadership can completely change how people show up at work.

    💬 Have you experienced a leader like this — or are you working to become one?

    💋Have a discontinued favorite or retail story? Share it with Hilary here!

    Support the show

    If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.

    You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.

    This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.

    Thank you for being here 💄

    the website: www.sorryitsdiscontinued.com

    Connect with me:
    Instagram & TikTok: @sorryitsdiscontinued

    Listen wherever you get your podcasts 🎧

    Want to share your story or suggest a topic?
    Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"

    New episodes every Thursday
    #SorryItsDiscontinued #BeautyPodcast #RetailLife
    Show More Show Less
    19 mins
  • You Can’t Sell What You Don’t Have: Stock Shortages in Retail

    You Can’t Sell What You Don’t Have: Stock Shortages in Retail
    Dec 18 2025

    Stock shortages have always existed in retail — but today, the pressure they create is heavier than ever. In this episode of Sorry, It’s Discontinued, Hilary explores what really happens when stores don’t have the inventory they need, and how selling from empty shelves affects retail workers, small brands, and customer trust.

    From shallow assortments and inconsistent replenishment to buyer limitations and behind-the-scenes financial decisions, this episode breaks down why “sell what you have” has become the default response — and why the people behind the counter are the ones absorbing the impact. If you’ve ever worked in retail, relied on commission, or wondered why your favorite product suddenly disappeared, this episode offers an honest, behind-the-counter perspective on stock shortages and the human cost of today’s retail system.

    💋Have a discontinued favorite or retail story? Share it with Hilary here!

    Support the show

    If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.

    You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.

    This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.

    Thank you for being here 💄

    the website: www.sorryitsdiscontinued.com

    Connect with me:
    Instagram & TikTok: @sorryitsdiscontinued

    Listen wherever you get your podcasts 🎧

    Want to share your story or suggest a topic?
    Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"

    New episodes every Thursday
    #SorryItsDiscontinued #BeautyPodcast #RetailLife
    Show More Show Less
    16 mins
  • Retail Crew Check-In: Crunch Time & Taking Care of Yourself

    Retail Crew Check-In: Crunch Time & Taking Care of Yourself
    Dec 15 2025

    This Monday Mini is a quick check-in for the Retail Fam.
    Crunch time is here, hours are longer, and the demands are heavier. This episode is a reminder to pause, check in with yourself, and remember that you can’t show up for everyone else if you’re not showing up for yourself.

    💋Have a discontinued favorite or retail story? Share it with Hilary here!

    Support the show

    If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.

    You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.

    This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.

    Thank you for being here 💄

    the website: www.sorryitsdiscontinued.com

    Connect with me:
    Instagram & TikTok: @sorryitsdiscontinued

    Listen wherever you get your podcasts 🎧

    Want to share your story or suggest a topic?
    Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"

    New episodes every Thursday
    #SorryItsDiscontinued #BeautyPodcast #RetailLife
    Show More Show Less
    10 mins
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