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SimpleBiz360™ Podcast

SimpleBiz360™ Podcast

By: Jeffrey Mason
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The SimpleBiz360™ Podcast focuses on inspiring continuous improvement. Our content features "One Minute One Question" shorts, interviews, and monologues designed to ignite contemplation, and action.

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Episodes
  • Do you read emails that come with attachments? OMOQ #128

    Do you read emails that come with attachments? OMOQ #128
    Jan 8 2026

    I could pay for a weekend at a ski resort If I had a dollar for every time a business associate printed an attachment, but ignored the email it came with! The accompanying emails often contain special instructions, requests, conditions, or previous agreements that act as addendums to the attachment. Are you training your associates to pay attention to both components of correspondence they receive?

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    1 min
  • Does your ordering process cater to DIY buyers? OMOQ #127

    Does your ordering process cater to DIY buyers? OMOQ #127
    Jan 5 2026

    Many buyers prefer to order products and services independent of interacting with customer service personnel. Does your order entry process service “do it yourself” purchasing?

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    1 min
  • Are your product catalogs informative or investigative? OMOQ #126

    Are your product catalogs informative or investigative? OMOQ #126
    Jan 1 2026

    Can your customers effectively order product from your catalog? Or, do your customers have to go on a hunt and peck internet search to gather the information they need to place an order, just because your catalog is not informative enough? If you are making customers go through more investigating to order, then it is time for the marketing department to wakey-wakey!

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    1 min
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