In this episode of the Shreveport-Bossier Local Lens Podcast, host Dr. Jeremy Sutton, PT – The Mobility Doctor sits down with Shelley and Kevin Poston of Aire Serv to uncover what truly drives success in a local service-based business.

• Why customer experience is the ultimate local strategy
• How going the extra mile creates word-of-mouth marketing that dominates.
• The real difference between being a technician vs. a business owner
• How franchises and systems can help scale a local business
• Why not charging overtime can actually grow your business faster
• The power of handling negative feedback the right way
• How relationships and referrals build a local business ecosystem
• HVAC tips every homeowner should know (and how it impacts your wallet)

• "People just want to be heard."
• Fixing mistakes the right way builds lifelong customers
• Local businesses grow faster through trust, relationships, and referrals
• Serving people well will always outperform trying to "sell" them

One of the most powerful parts of this episode is the conversation around turning "sad calls into happy calls"—a mindset that separates average businesses from truly great ones.

Need HVAC service or want a trusted local recommendation?

• 📞 Call: 318-933-8327
• 🌐 Website: www.airserv.com/shreveport

If you're a busy professional or woman over 50 who wants to stay active, mobile, and pain-free without leaving your home:

👉 Call or text for a free consultation 318-278-0330

In this episode of the Shreveport-Bossier Local Lens Podcast, Jeremy Sutton sits down with Brian Nix, owner of Dapper Detailing and Nix Reporting, to talk about entrepreneurship, organic business growth, and what it takes to build a reputation for excellence in the Shreveport-Bossier area.

Brian shares his journey from wedding videography to legal video and court reporting, and how a simple effort to help his son make extra money turned into a fast-growing detailing business. What started as washing cars in the neighborhood quickly grew into Dapper Detailing, a premium mobile detailing service known for convenience, honesty, and high-level service.

Jeremy and Brian discuss the realities of running a service business, including pricing with confidence, learning your craft, creating value, and building a brand through relationships instead of paid advertising. Brian also explains how word-of-mouth, social media videos, and delivering an exceptional customer experience helped his business grow across Benton, Bossier City, and Shreveport.

This episode is full of practical insight for local business owners, side hustlers, and anyone who wants to understand what it really takes to grow a trusted business in northwest Louisiana.

• How Brian went from videography and court reporting to mobile detailing

• Why Dapper Detailing grew through organic marketing and referrals

• The importance of becoming an expert in your craft

• How to price your services with confidence

• Why honesty and customer education matter in business

• Lessons on niching down, maintenance clients, and premium services

• Encouragement for new entrepreneurs who feel guilty charging for their work

If you're a business owner, entrepreneur, or local resident in Shreveport, Bossier City, or Benton, this conversation is packed with real-world business wisdom and inspiration.

www.facebook.com/DapperDetailing318

What does it take to build businesses, survive tough seasons, and still believe in your community?

In this episode of the Shreveport-Bossier Local Lens Podcast, host Jeremy Sutton sits down with longtime entrepreneur Bob Thames for an honest conversation about business, leadership, and what it really means to put everything on the line as he reopens Marilynn's Place.

https://www.facebook.com/MarilynnsPlace

4041 Fern Ave, Shreveport, Louisiana

Bob shares stories from decades of entrepreneurship, including the risks he took, the lessons learned along the way, and the deep connection he has to the Shreveport-Bossier City community. From hard decisions and setbacks to moments of pride and perseverance, this conversation reveals the mindset required to keep moving forward when the stakes are high.

You'll also hear Bob reflect on:

• Why believing in your community matters
• What it means to truly "put it on the line" in business
• Lessons from years of entrepreneurship and leadership
• The importance of family, legacy, and mentorship
• Why Shreveport-Bossier continues to be a place worth investing in

This episode is packed with real stories, local insight, and the kind of honest conversation that makes you appreciate the people building businesses and shaping the future of our region.

If you care about local business, entrepreneurship, and the future of Northwest Louisiana, you won't want to miss this episode.

📍 Hosted by: Jeremy Sutton, PT – The Mobility Doctor
🌐 Learn more: themobilitydoc.com
📍 Serving Shreveport, Bossier City, Benton, and Haughton

In this episode of Shreveport-Bossier Local Lens, Jeremy Sutton sits down with the team from Gentiva Hospice of Bossier City to have an honest and compassionate conversation about one of healthcare's most misunderstood services — hospice care.

Joining the podcast are Kimber Lumley, Director of Operations, along with Paige Hilt and Sara Pickett, members of the Gentiva Hospice marketing team. Together, they break down the most common misconceptions surrounding hospice, explain who qualifies for hospice services, and share what hospice really looks like for patients and families in the Shreveport-Bossier community.

Many people believe hospice means giving up, but this conversation reveals a very different reality. The Gentiva team explains how hospice focuses on comfort, dignity, quality of life, and emotional support — not only for patients, but for entire families. You'll hear how their care team becomes an extension of the family, providing medical care, guidance, and compassion during some of life's most difficult moments.

If you or someone you love is navigating serious illness, planning ahead, or simply wants to better understand hospice care in Bossier City, Shreveport, and Northwest Louisiana, this episode provides clarity, reassurance, and valuable education.

• Common myths and misconceptions about hospice care

• Who qualifies for hospice services

• When families should consider hospice support

• How hospice improves comfort and quality of life

• The emotional and practical support available to families

• Why hospice care is about living well, even at the end of life

Gentiva Hospice is proud to serve families throughout Bossier City, Shreveport, and surrounding Northwest Louisiana communities, providing compassionate, patient-centered care focused on dignity and peace.

🌐 Learn more: https://gentivahsp.com
📞 Contact Gentiva Hospice: 318-227-9160

🎧 Shreveport-Bossier Local Lens highlights the people and organizations making a difference across the Shreveport-Bossier community and Northwest Louisiana.

Dr. Jeremy Sutton, PT, DPT — The Mobility Doctor — provides concierge physical therapy and in-home wellness services helping adults in Shreveport and Bossier City stay mobile, safe, and independent at home.

Many families navigating serious illness or caring for aging loved ones need guidance with safe movement, fall prevention, strength, and maintaining comfort at home. Jeremy works alongside families and healthcare teams to support mobility, caregiver confidence, and quality of life, meeting clients where they are, both physically and emotionally.

Services include mobility evaluations, strength and balance training, recovery sessions, and personalized in-home care designed to help people maintain dignity and independence.

📍 Serving Shreveport, Bossier City, Benton, Haughton, and surrounding communities
📞 Call or Text: 318-278-0330
🌐 Learn more: www.themobilitydoc.com

In this episode, Jeremy Sutton sits down with Amand Cruse. Amanda is a licensed professional counselor; EMDR provider and Equine Specialist in Mental Health and Learning. She serves clients through Clint Davis Counseling and her programs at Manna Horse. Our conversation centered around her work with Manna Horse and how they are helping to improve mental health in our community through eqiuine-assisted therapy. They offer equine assisted learning and equine assisted psychotherapy.

Her team consists of 4 wonderful horses: Dunny, Lefty, Uno, and Willy.

To find out more about Manna Horse, you can follow them on Facebook or go to their website.

https://www.facebook.com/profile.php?id=61580297453280

https://www.mannahorse.org

In this episode, Elijah and I sit down to discuss Magnolia Roofing and Construction Group. Their family-owned business has worked hard to create a business that is known for exceptional service. They have over 700 5 star Google reviews online.

After our conversation, I can see why they have such a great reputation. Elijah answers questions about:

Best roofing habits

Good maintenance tips

How to choose a roofer

Find them online and on Facebook:

https://www.magnoliastateroofing.com/

https://www.facebook.com/profile.php?id=100070864806130

318-658-5866

2700 Shed Rd

Suite D2

In this episode of the Shreveport Bossier Local Lens Podcast, host Jeremy Sutton sits down with Elyse Kowalewski from The Longevity Center for an insightful conversation on longevity-focused healthcare and whole-body wellness.

Elyse shares her background, her role at The Longevity Center, and how modern longevity care goes beyond symptom management to address root causes of fatigue, hormone imbalance, metabolic health, and aging. The discussion highlights how proactive testing, lifestyle strategies, and personalized care can help people feel better now while protecting their long-term health.

This episode is especially valuable for adults who want to stay energetic, strong, and mentally sharp as they age, and who are curious about integrative and preventative approaches to healthcare.

You'll hear:

• Welcome to the Shreveport Bossier Local Lens Podcast

• Introducing Elyse Kowalewski

• What The Longevity Center Does Differently

• What "Longevity Care" Really Means

• Hormones, Energy, and Aging

• Common Health Issues Seen in Longevity Care

• Prevention vs. Reaction in Modern Healthcare

• Who Should Consider Longevity-Focused Care

• Practical Steps to Improve Long-Term Health

• Final Thoughts and How to Learn More About The Longevity Center

https://www.tlcshreveport.com

318-531-2532

Location:

8525 Line Ave C

Shreveport, LA 71106